Focused Customer Service Manager with 7 + years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 7+ -year background maintaining customer satisfaction and contributing to company success. Proficient in MS Excel and MS Office as well as MS Word.
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