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Customer Service Manager Resume Example

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CUSTOMER SERVICE MANAGER
Professional Summary

Self-motivated student-worker bringing proven leadership, organizational, and customer relations skills. Independently started my own business....

Skills
  • Organized
  • Strong work ethic
  • Excellent time management skills
  • Positive attitude
  • Problem-solving skills
  • Creative strategies
  • Team leadership
  • History of academic excellence
  • Ability to work in groups
  • Personnel training and development
  • Proficient with computers
  • Artistically inclined
  • Cash handling
  • Microsoft Outlook, Word, PowerPoint and Excel
  • Google Drive
Work History
09/2017 - CurrentCustomer Service Manager | Universal Sports Academy - Martinez, United States
  • Completed and organized daily receipt logs detailing rentals and the type of payment such as deposits, balances, and full payments.
  • Processed cash and credit card payments.
  • Handled offering discounts to customers involved in huge reservations that occur weekly over three month period or more.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Trained four new staff members on business policies and procedures. The goal is always to ensure new employees learn the protocols of the business and understand successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining the controlled environment of the complex.
  • Answered phone calls to handle daily scheduling of space rentals and processed the payments associated with the particular sales.
  • Ensured customer satisfaction in various ways such as accommodating a customer when there is a scheduling mistake or finding ways to provide a cage or practice space for them even if it may seem impossible.
  • Completed daily opening and closing processes to prepare for an optimal business environment.
  • Performed daily cleaning duties such as cleaning bathrooms, emptying the trash, sweeping the complex, wiping down equipment and vacuuming floor space and turf areas in the facility.
  • Organized all sports equipment keeping the complex in a neat, customer-friendly and productive state daily.
  • Handle first aid situations to the best of my ability when the situation arises.
  • Sold merchandise including clothes, hats, and refreshments.
  • Created fliers for the advertisement of events that take place in the facility.
  • Helped customers with learning how to use pitching machines or other equipment.
  • Set up the facility according to the schedule such as splitting the field or organizing the conference room for meetings or parties.
10/2016 - CurrentMath Tutor | Self-employed - Martinez, California
  • I solely started my own private math tutoring business in 2016.
  • Tutor all levels of math including the following: Elementary, Math 6, Math 7, Math 8, Pre-Algebra, Algebra 1A/1B, Algebra 1, Geometry, Algebra 2, Trigonometry, Statistics, Integrated Math, Pre-Calculus, Calculus I, and Calculus II.
  • Worked with over forty clients since I started ranging from fifth grade to college students.
  • Grown my business on my own with little to no advertisement. I've expanded based on customer satisfaction and word of mouth.
  • Individually assess the needs of each client to understand what methods are necessary for me to incorporate in order for him or her to receive the most out of a tutoring session.
  • Weekly meets with clients in order to maintain and encourage a continuous progression in his or her math class.
  • Collaborated with students to complete homework assignments, identify weaker skills and correct them based on the approach that best fits the particular client.
  • Encourage each student to have confidence in themselves in their skills and level of understanding.
  • Always celebrate progress no matter how small it may be.
  • Work with students with math or test anxiety and figure out the best way for them to understand the material and continue to work hard despite challenges.
  • Learned how to work with students with ADHD or ADD effectively.
  • Understands how to make clients comfortable in a tutoring environment in various ways as it differs for every student.
  • Associate math concepts with extracurriculars such as sports or hobbiesin order to spark interest and enhance the understanding of each student.
  • Incorporate color coding and other materials to enhance a student's ability to grasp a concept or attack a tedious problem.
  • Worked with the student on homework, test corrections, testing strategies, notecards, understanding lessons, and any other type of assignment he or she brings to a session.
  • Offer the option to contact me outside of a session if they need additional help with anything that was not covered in that week's session.
08/2017 - 11/2017Student Math Tutor | Diablo Valley College Athletic Department - Pleasant Hill, CA
  • Became a student-athlete tutor to help fellow DVC athletes reach and maintain the necessary grades to continue to be eligible to participate in sports.
  • Assisted two athletes with their math assignments weekly.
  • Helped them study and prepare for exams.
  • I encouraged them to do their best and continue to strive for success even when it was the most challenging.
  • Provided them with additional materials to help them practice math problems and grasp concepts faster.
  • Provided optional online resources for them to use and learn from.
  • Used online resources during sessions to enhance the visual aspect of learning.
  • Tracked the grades, progress, and attendance of both students and reported it to the coaching staff.
  • Educated students on study tips and exam strategies.
Education
06/2017Alhambra High School, Martinez, CAHigh School Diploma:
Expected in 05/2020Diablo Valley College, Pleasant Hill, CAAssociate of Science: Mathematics
Accomplishments
  • Member of MESA (Math, Engineering, Science Achievement) at Diablo Valley College since 2018.
  • Top 10% of my graduating class in high school.
  • Won the McDonald Family Healing Arts Scholarship in 2017.
  • Won the Stonehurst Neighborhood Scholarship in 2017.
  • Won the Martinez Sportsmen's Club Scholarship in 2017.
  • Won the Don Weiss Memorial Scholarship in 2017.
  • Won a Martinez Council of PTAs Scholarship in 2017.
  • Played for the Alhambra's Varsity Softball team. We won the North Coast Sectional Championship in 2014, 2015, and 2016.
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Resume Overview

Companies Worked For:

  • Universal Sports Academy
  • Self-employed
  • Diablo Valley College Athletic Department

School Attended

  • Alhambra High School
  • Diablo Valley College

Job Titles Held:

  • Customer Service Manager
  • Math Tutor
  • Student Math Tutor

Degrees

  • High School Diploma :
    Associate of Science : Mathematics

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