Customer Service oriented with expertise in delivering support services and resolving customer complaints. Trained in Microsoft Office, AS400, Metasolve, Taleo, CounterPoint , SPS Commerce
Managed 7 Customer Service Representatives in a Call Center Environment.
Filed Claims with Transportation Companies for any lost or damaged shipments. Investigate any billing issues.
Ensure department has adequate coverage.
Serve as back up for the WalMart/EDI account.
Run daily reports to ensure all orders were processed timely.
Track employees time and report to HR weekly
Answered 40-50 incoming calls daily from High Profile Customers
Answered product questions
Researched Billing Issues
All while providing Excellent Customer Service by completing task in a timely and empathetic manner
Served as Team Leader when needed.
Also Served as SME for several different Projects
Answered incoming calls from Hospitals, Doctor's Offices, and Medical Facilities verifying Patient Coverage and co-pays for procedures.
Processed Job Applicants SF86 packets after the testing phase of the process for a job with TSA.
Ran daily reports in Lotus pushing all information into Access
Prepared any letters to be mailed out to applicants concerning their paperwork
Prepared Manifest for approved Paperwork and scheduled the shipping of said paperwork via DHL.
Made outbound phone calls to applicants to schedule test appointment based on their application
Processed completed orders for New Business or changes to current accounts into Billing System for invoicing.
Answered 80-100 calls daily from customer regarding their Local Phone Service
Keyed service tickets
Investigated Billing Issues
Went over instructions for product features and availability
Managed an office of 2 employees
Assisted Customer's in purchasing Wireless Phone Service and Pagers.
Assisted with any billing disputes
Balanced and Reconciled Cash Drawer daily
Assisted with any questions that had concerning inventory or location of products
Processed their orders when their shopping was complete
Accepted payment for orders in the form of Cash, Check, Card/Debit Card or EBT
Managed on-duty Cashiers located at the front check outs and out lying registers.
Balanced Cash Drawer and Ran Spot Audits on registers.
First Level of Escalation for Complaints and/or Inquires from Customers
Ran daily reports for opening and closing of the store
Trained in Back Cash office.
Reconciling all Cash Register Drawers during shift.
Insuring appropriate Cash on hand at all times for customer transactions.
Made bank deposits several times daily according to company policy/guidelines
Companies Worked For:
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