Ambitious professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution. Polished personality with sharp business and marketing writing skills. Pursuing a Management position with a well-established retail company. Educated Customer Service Lead with great coaching, documentation and active listening skills. Proven history of maintaining professionalism and positivity in stressful situations. Trained in varied customer service procedures with extensive knowledge of Microsoft Office Multitask numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities developed over 11 years of Military and Management experience. Driven to boost efficiency and productivity with top-notch analytical and management abilities.
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