I'm an organized, independent worker with strong time-management skills. Meticulous Warehouse and Customer Service Associate, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Logistics, Warehouse, Customer Service and Delivery. Patient and empathic Career Seeker with extensive background in conflict resolution and customer care. Warehouse worker with strong work ethic and 10+ years hands-on experience. Skilled Associate well-versed in warehouse operations, shipping, and logistics. Highly organized and detail-oriented with a talent for accurate shipment tracking and problem resolution. USPS was one of my favorite career choices offering exceptional analytical, problem-solving and interpersonal skills. Seeks a position in logistics, warehouse, or customer service management offering challenging growth opportunities in a fast-paced professional environment. Career professional seeking a management role and/or the opportunity to earn one. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. As a customer service representative I'm driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments. I'm Career driven only wanting to better myself by reaching the highest of my goals. I also want the opportunity to join your family I don't look at it as just a company to work at or for, but a place to build long lasting and rewarding relationships.
Customer service expert
Sharp problem solver
Seasoned in conflict resolution
Adaptive team player
Organizational, Prioritization, Time Management Skills
Energetic work attitude
Strong communication skills
First Aid certified
Packing and scanning orders
Familiar with RF systems
Shipping and receiving
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Worked with company systems such and diligently completed all assigned tasks, working overtime as needed.
Ross Dress For LessCordova, TNCustomer Service/Inventory/Cashier
Guaranteed positive customer experiences and resolved all customer complaints.
Successfully interacted with customers and retail buyers to expedite orders.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Managed quality communication, customer support and product representation for each client.
Worked as a team member performing cashier duties, product assistance and cleaning.
Cross-trained and provided back-up for other customer service representatives when needed.
Achieved high sales percentage with consultative, value-focused customer service approach.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
SRVSMemphis, TNDirect Support Professional
First-Aid/CPR Certified 2015
Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
Ensured safety and well-being of patients.
Completed all daily living tasks to enhance the quality of life of elderly patients.
Engaged patients with games, crafts, cooking, music, reading and other activities.
Helped residents with bathing, dressing, feeding, lifting and transferring.
Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregiver.
Established positive rapport with patients.
Homer Skelton Chrysler, Dodge, Jeep and RamMillington, TNSales/Customer Service Representative
Greeted customers entering the store to ascertain what each customer wants or needs.
Politely assisted customers in person and via telephone.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Scored in top 10% of employees in successful resolution of issues Served as the main liaison between customers, management and sales team.
Ensured superior customer experience
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Directed calls to appropriate individuals and departments.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Participated in physical inventory counts every daily.
Greeted customers in a timely fashion, while quickly determining their needs.
Placed special merchandise orders for customers.
Entered data promptly and efficiently with a 97% accuracy rate.
Responded to all customer inquiries thoroughly and professionally.
Documented all customer inquiries and comments thoroughly and quickly.
United States Postal ServiceOak Creek, WIClerk / Expeditor / Carrier
Worked as a Clerk/Carrier/Expeditor
Maximized sales by shipping on time and accurately.
Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Operated PC and RF-based computer systems with a high level of accuracy.
Used item numbers to properly stock warehouse.
Recorded numbers of units handled and moved using daily production sheets and work tickets.
Supervised and motivated staff and management.
Ensured that all health and safety guidelines were followed.
Gathered, logged and monitored all shipping data.
Took corrective action in the case of accidents and delays to minimize extra expenses.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
Prioritized order security, accuracy and on-time pickup and delivery.
Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
Loaded truck and properly secured items to prevent damage during transportation.
Completed on-time deliveries
Submitted receipts and money received from deliveries at the end of each shift.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors.
Followed the company's loading and unloading procedures for hazardous materials.
Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
Fostered positive working relationships with customers by responding to their questions and concerns.
Practiced safe and secure loading methods to avoid damaging goods.
Completed all documentation neatly and accurately.
Completed and submitted all necessary logs and paperwork on a daily basis.
Interpreted maps and followed written and verbal directions.
Completed all necessary paperwork using neat and legible handwriting.
Milwaukee Area Technical CollegeMilwaukee, WIOccupational Therapy Health Sciences and Occupational TherapyOccupational Therapy Health Sciences and Occupational Therapy Course work in Rehabilitative Services and Physical Therapy
Advisory Member- MATC Advisory Committee, Milwaukee, WI
Administrative, attention to detail, budget, caregiver, Cash register, Strong Public speaker, Professional and friendly, Careful and active listener, Strong Interpersonal skills, communication skills, conflict resolution, CPR Certified, Creative problem solver, Dependable, documentation, educator, First Aid, home care, inventory, Team building, Team leadership, marketing, mentor, money, Microsoft Office, Word, Natural, Neat, Networking, Excellent people skills, Physical Therapy, Picking/Packing, POS, pricing, Quality, Quick learner, reporting, research, Safety, sales, Self-motivated, Shipping/Receiving, Strategic, Team player, telephone etiquette, Time management. I'm a Family and Self motivated, driven and dedicated hard worker who can quickly learn and gain any skill that is needed for me to perform and be great for this position and to the company.