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Customer Service - Humana Pharmacy Resume Example

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CUSTOMER SERVICE - HUMANA PHARMACY
Work History
Customer Service - Humana PharmacyDec 2014 - Current
TeleperformanceKilleen, Texas
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Increased customer service and interpersonal skills by interacting with members on a daily basis​
  • Addressed and resolved members complaints empathetically and professionally.
  • Educated member on their Medicare benefits.



KeyholderFeb 2013 - Dec 2014
Coffee BeaneryKilleen, Texas
  • Completed store opening and closing procedures.
  • Received and counted money.
  • Greeted customers promptly.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.



BaristaNov 2011 - Feb 2013
Coffee BeaneryKilleen, Texas
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Complied with standards for merchandising, stocking and storing product.
  • Prioritized drink requests while managing interruptions.


Skills
  • Customer service focus
  • Hard-working mindset
  • Multi-tasking strength
  • Team player
  • Time management
  • Fluent in Spanish

Education
High School Diploma: 2013
Shoemaker High SchoolKilleen, Texas
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Resume Overview

Companies Worked For:

  • Teleperformance
  • Coffee Beanery

School Attended

  • Shoemaker High School

Job Titles Held:

  • Customer Service - Humana Pharmacy
  • Keyholder
  • Barista

Degrees

  • High School Diploma : 2013

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