Organized and efficient cabin crew to leverage andfocused on creating a positive travel experience for all passengers. Brings in-depth knowledge of airline and airport management, along with superb problem solving and conflict resolution capabilities. Skilled in Customer servicewith experience in the aviation industry. Familiar with computer reservation systems (CRS) and global distribution systems (GDS).
Excellent communication skills
Enroute Air Traffic Control facility Knowledge
knowledge in Ramp, airway bill technologies
Microsoft Office proficiency
Customer service specialist
Dependable and punctual
Journeys world Holidays LtdCustomer Service, global distribution system(GDS) | Kerala, India | February 2015 - May 2016
Addressed passengers\' concerns about delayed and canceled flights and resolved the issue through communication.
Relayed updates and information to passengers in a friendly and timely manner.
Answered customer questions about Airline ticket availability and scheduled timings.
G-tec computer educationoffice administration | Kerala, India | June 2013 - February 2014
Oversaw daily office operations for employees.
Oversaw inventory and office supply purchases.
Kept organized documentation of prescription refill information for office duties.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
BBABusiness Administration , Airport and Airline managementBharathiar UniversityIndia, | 2016
Professional DiplomaAirport OperationsIATA Training and Development Institute (ITDI)Montreal, Canada | 2016
Higher DiplomaCabin Crew ManagementBSS National Development AgencyIndia, | 2016
Higher DiplomaAirport ManagementScientific and Technical Education Development CouncilIndia, | 2016
DiplomaAviation And Hospitality ManagementAirocis College of Aviation and Management StudiesIndia, | 2015
certified in Communicative English training.
certificate of special aviation training programme
professional certificate for Microsoft office suite (MS-office).