Service inbound and outbound calls regarding customer concerns with their online and physical account.
Process data through multiple application channels while servicing large call volumes promptly throughout the day.
Educate members on statement balance along with interest rates and other account inquiries while processing payments within system applications.
Plan and execute account benefits so that card members can better manage their accounts.
Meet daily company expectations and goals which implements top performance in customer experience throughout department.
Companies Worked For:
Job Titles Held:
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