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Customer Service Engineer Resume Example

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CUSTOMER SERVICE ENGINEER
Professional Summary
FIELD SERVICE TECHNICIAN – MEDICAL / MANUFACTURING / AVIATION Resourceful and results-oriented professional with exemplary qualifications to diagnose, troubleshoot, maintain, repair, and test electronic components and circuitry in demanding fast-paced environments. Skilled at working effectively independently and collaboratively as part of a team to complete routine and complex projects while adhering to tight deadlines, quality workmanship standards, and applicable safety protocols. Use well developed interpersonal skills to establish positive relationships with customers, co-workers, and all levels of management.
Skills
  • Electronic Test Equipment, Electro-Mechanical, Electrical/Electronic Circuitry, Digital Volt Meter (DVM), Function Generators, Oscilloscopes, Digital Measuring Devices, Transformers, Power Systems, Multimeters, Signal Generators, Frequency Counters, Pumps, Fans, Boards, Pneumatics, and Wiring Harnesses
  • A+ Certification
  • Blueprints
  • Hardware
  • Customer service skills
  • Databases
  • Documentation
  • Electronics
  • Leadership
  • Mechanical
  • Microsoft Office
  • Windows Applications
  • Multimeters
  • Optimization
  • Oscilloscopes
  • Quality Control
  • Read
  • Repairs
  • Repairing
  • Research
  • Schematics
  • Siebel
  • Signal Generators
  • Supervisor
  • Technical support
  • Test Equipment
  • Transformers
  • Troubleshoot
  • Troubleshooting
  • Upgrading
  • Upgrade
  • Wiring
Work History
Customer Service Engineer, 05/2013 to 05/2020
Videojet Technologies Inc. – McKinney, TX
  • Recommended service agreements to customers, thoroughly explaining details.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Investigated and corrected problems with printers and other peripheral devices.
  • Worked with customers to understand needs and provide track and trace service.
  • Managed preventable maintenance program, including on-site evaluations, and on site repair work to provide the highest possible uptime.
Field Service Technician, 01/2007 to 05/2013
Pitney Bowes, Inc – Dallas, TX
  • Directly accountable for displaying a high degree of initiative, analytical, and customer service skills to diagnose, test, maintain, repair, install, and provide effective solutions for electronic and mechanical systems, machines, devices, and all related hardware and tools to maximize overall productivity, efficiency, and performance.
  • Utilize a wide range of general and specialized electrical and electronic testing equipment and instrumentation to troubleshoot system/equipment problems, conduct regular inspections and tests, and calibrate equipment.
  • Fully apply practical application of electronic principles, ability to determine equipment malfunctions, skills to ensure equipment is in required operating condition, and capacity to document and log corrective actions.
  • Use aptitude in electronics including root cause analysis, functionality testing, maintenance and repair, system optimization, procedure documentation, and electronics design and development to deliver results.
  • Identify and provide additional assistance as needed to support efficient day-to-day operations while regularly interacting with management to establish objectives and update them on project status and any issues.
  • Resolve a wide range of electronic problems in a timely manner, research, gather, and analyze information and resources, and develop alternate possibilities while working with team members to devise solutions.
Electronics Technician / Aviation Specialist, 01/2001 to 01/2006
US Marine Corp – Cherry Point, NC
  • Trained and led new technicians while delivering hands-on technical support for aviation electronic and electro-mechanical systems and subsystems according to engineering drawings, specifications, and work orders.
  • Charged with troubleshooting, repairing, upgrading, maintaining, and testing a broad range of aviation related equipment.
  • Read and interpreted circuitry design from schematics, blueprints, designs, specifications, and parts lists in order to develop creative and effective solutions to routine and complex electrical and mechanical problems.
  • Executed electrical, electronic, and mechanical testing, troubleshooting, preventative maintenance, and repairs utilizing both routine and specialized electronic testing equipment including oscilloscopes and DVM.
  • Utilized vendor schematics, procedural specifications, and documentation along with other available technical resources when necessary to aid in the maintenance, upgrade, and implementation of aviation equipment.
  • Communicated with supervisor and teams regarding procedures and status of work orders for the purpose of providing information for making decisions, taking appropriate action, and meeting project schedules.
  • Served as the subject matter expert and point-of-contact on all escalated issues and technical problems due to electronics experience and willingness to invest the time required to complete tasks and find solutions.
Education
Bachelor of Aviation: Electronics / Electrical Engineering
US Marine Corps Training: Advanced Electronic Theory, Quality Control, Comptia A+ Certification, Leadership/Management Computer: Microsoft Office, PC/Windows Applications, Systems/Databases, Siebel, Computer Operation
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Resume Overview

Companies Worked For:

  • Videojet Technologies Inc.
  • Pitney Bowes, Inc
  • US Marine Corp

Job Titles Held:

  • Customer Service Engineer
  • Field Service Technician
  • Electronics Technician / Aviation Specialist

Degrees

  • Bachelor of Aviation : Electronics / Electrical Engineering
    US Marine Corps Training: Advanced Electronic Theory, Quality Control, Comptia A+ Certification, Leadership/Management Computer: Microsoft Office, PC/Windows Applications, Systems/Databases, Siebel, Computer Operation

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