Customer Service/Debt Collector Resume Example
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CUSTOMER SERVICE/DEBT COLLECTOR
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer-oriented and successful at troubleshooting and handling customer support issues in a timely manner.
Skills
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Work History
Customer Service/Debt Collector, 05/2013
to Current
Avnet, Inc. – Fort Wayne , IN
Avnet, Inc. – Fort Wayne , IN
- Answer a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
Financial Care Rep ll, 04/2007
to 05/2013
T-Mobile – City , STATE
T-Mobile – City , STATE
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Defused volatile customer situations calmly and courteously.
- Met or exceeded service and quality standards every review period.
Customer Service, 09/2003
to 03/2007
TeleTech – City , STATE
TeleTech – City , STATE
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
Education
High School Diploma: All,
2001
Fairfield High - City, State
Fairfield High - City, State
Accomplishments
I've been #2 in the center and also have attended many award banquets. I was promoted to FCR ll through my previous employer and have been recognized for excellent quality assurance and outstanding performance. I have received several VOC (Voice of the Customer) awards for providing outstanding customer service to my customers.
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Resume Strength
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Resume Overview
School Attended
- Fairfield High
Job Titles Held:
- Customer Service/Debt Collector
- Financial Care Rep ll
- Customer Service
Degrees
- High School Diploma : All , 2001
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