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Customer Service/Debt Collector Resume Example

Resume Score: 80%

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CUSTOMER SERVICE/DEBT COLLECTOR
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer-oriented and successful at troubleshooting and handling customer support issues in a timely manner.
Skills
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Avaya Software knowledge
Work History
Customer Service/Debt Collector, 05/2013 to Current
Company Name – City, State
  • Answer a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
Financial Care Rep ll, 04/2007 to 05/2013
Company Name – City, State
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Defused volatile customer situations calmly and courteously.
  • Met or exceeded service and quality standards every review period.
Customer Service, 09/2003 to 03/2007
Company Name – City, State
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
Education
High School Diploma: All, 2001
Fairfield High - City, State
Accomplishments
I've been #2 in the center and also have attended many award banquets. I was promoted to FCR ll through my previous employer and have been recognized for excellent quality assurance and outstanding performance. I have received several VOC (Voice of the Customer) awards for providing outstanding customer service to my customers.
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Resume Overview

School Attended

  • Fairfield High

Job Titles Held:

  • Customer Service/Debt Collector
  • Financial Care Rep ll
  • Customer Service

Degrees

  • High School Diploma : All , 2001

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