Detailed-oriented and multitasking Administrative Support Professional, with extensive experience in a fast-paced office settings and call
center environments. Possess
excellent telephone and communication skills keeping and
maintaining client and patient confidentiality. Qualifications include:
Bachelor of Science:Criminal JusticeDecember 2016University of Maryland University
Microsoft Office Suite
E Clinical Works
Johns Hopkins IntrastaffLutherville, MarylandCustomer Service Coordinator05/2014 to Current
Converse with 40+ customers by telephone about medical services, record detail inquires, complaints, and comments, as well as actions taken.
Ensure appropriate changes were made to resolve customers' problems Daily facsimile and e-mail of 35 correspondences at patient's request for itemized statement, contract payment agreements, refunds, and mailing receipts Add insurance coverage to web based program and assist patients with making medical payments to account via Emdeon payment system Complete clinical appeals request from medical providers seeking approval for new medical claims and denied appeals.
Physician Information Specialist
e-library to maintain between
Johns Hopkins offices and
Referring Physician Services
by maintain database
files of the EPIC SER provider database to reduce calling
errors by 40%.
Processed failed faxes via EPIC; process
requests from external providers and non-clinical
office staff for access
to electronic patient record application.
Northern Action Community CenterBaltimore, MarylandData Intake Specialist/Office Assistant08/2013 to 05/2014
Welcomed persons entering establishment, determine nature and purpose of visit, and direct to a specific destination.
Explained and interpreted information regarding eligibility requirements and applicants' legal rights.
Compile, record, and evaluate personal financial information to verity completeness and accuracy of 100%.
Answered applicants question about benefits and claim procedures.
Saint Agnes HospitalBaltimore, MarylandPatient Service Representative09/2010 to 09/2013
Greeted 25+ patients, family members, medical professional, and sales representative daily
Scheduled and confirmed patient office appointment, diagnostic appointments, surgeries, or medical consultation
Clarified HIPPA policies and procedures medical right to patients Sent messages, medical documents, and laboratory results via E Clinical Works database
Transmitted correspondence and medical records by mail, e-mail, and fax Verified insurance coverage of patients, entrusted with collecting and posting co-payments.
AetnaLinthicum Heights, MarylandInbound Queue Representative03/2006 to 08/2010
Data entry ICD-9 and CPT/HCPCS for approval, according to guideline standards.
Documented inbound calls received from medical providers, including authorizations for specialty and diagnostic appointments.
Planned, developed, and operated a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
Compiled patients' medical records to document condition and treatment and to provide data for research or cost control and care improvements efforts.
Detailed-oriented and multitasking Administrative Support Professional, with extensive experience in a fast-paced office settings and call center environments. Possess excellent telephone and communication skills keeping and maintaining client and patient confidentiality. Qualifications include: Microsoft Office Suite Medical Terminology EPIC Regulatory Compliance E Clinical Works Administrative Functions