Customer Service Coordinator Resume Example Company Name

CourtneyStevens

Summary

Dynamic Barber/Hairstylist offering nearly 10 years of salon experience excelling in sales, client relationship management and product knowledge. Extensively trained in balayage, root melts, extensions and other current trends. Dedicated to applying industry knowledge and training to build trusting rapport and deliver sensational styling results.

Experience

Company Name - HairstylistCity, State11/2019 - Current

Cultivate strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Mentor new staff to enhance salon development and increase productivity.
Select hair colors, products and services based on customer preference and individually designed hair care plan.
Recommend treatment and styling products to customers to meet current needs or resolve specific concerns.
Sell conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
Introduce special hair treatments, scalp massage and styling tools to modernize and streamline services.
Employ curling and straightening styling techniques for ethnic hair types.
Develop new hair styling techniques to increase satisfaction and return customers.
Reward loyal clients with free products and incentive programs to show appreciation for continued business.
Install and style extensions according to referenced photo and desired outcome.

Company Name - Master BarberCity, State02/2019 - Current

Strategize future business updates and directed daily operations.
Create repeat business by developing long-term relationships with regular customers to increase client base 40%.
Maximize profits and sustain operations through implementation of new sales strategies and marketing promotions.
Drive retail sales through salon product and service promotion, making specific client recommendations.
Resolve customers concerns with knowledgeable and professional approach.
Field incoming phone calls and scheduled client appointments.
Meet with customers to discuss style options, preferences and special requirements.
Utilize diverse knowledge to style hair as requested.
Clip and shear hair into diverse cuts and fades for 10-15customers daily.
Shave 5-6 customers daily using standard and straight razors or clippers.
Develop new hair styling techniques to increase satisfaction and return customers.
Trim and style hair for weddings and special occasions to help clients look and feel best on big day.
Reward loyal clients with free products and incentive programs to show appreciation for continued business.

Company Name - Customer Service CoordinatorCity, State01/2019 - 08/2019

Sanitized workstations and salon equipment to reduce risk of infection.
Sanitized equipment and parts and maintained work areas in neat fashion.
Pre-booked future appointments to increase repeat business.
Resolved customers concerns with knowledgeable and professional approach.
Responded to customer inquiries by phone, email and in person.
Handled all incoming phone calls and scheduled appointments.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Restocked shelves with products, purchased new inventory and controlled loss.
Conducted weekly product inventory counts and ordered new supplies.
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.

Company Name - StylistCity, State05/2017 - 01/2019

Fostered clean and sanitary work environment to protect customers and staff from infection.
Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Evaluated client hair type, condition and desired outcome to determine ideal services.
Recommended hair styles to compliment clients' facial features and coloring.
Washed, colored, cut and styled hair for high volume of clients daily.
Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Drove retail sales through salon product and service promotion, making specific client recommendations.
Cut and styled natural, artificial, colored or textured hair.
Scheduled appointments for customers using internal software system.
Colored, cut and installed extensions according to referenced photo and desired outcome.
Used Brazillian Blowoutproduct and techniques to successfully complete anti-frizz and smoothing for customers.

Company Name - BarberCity, State07/2013 - 05/2017

Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Created repeat business by developing long-term relationships with regular customers to increase client base 20%.
Mentored new staff to enhance salon development and increase productivity.
Resolved customers concerns with knowledgeable and professional approach.
Met with customers to discuss style options, preferences and special requirements.
Maintained updated knowledge of industry products and chemical composition structure and properties.
Sanitized workstations and salon equipment to reduce risk of infection.
Clipped and sheared hair into diverse cuts and fades for 10-15customers daily.
Cut and styled natural, artificial, colored or textured hair for men and women daily.
Shaved 2-4 customers daily using standard and straight razors or clippers.
Pursued continuing education and training to stay up to date with new trends and techniques.
Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
Designed and recommended home hair care regimens and treatments to meet individual customer needs.
Restocked shelves with products, purchased new inventory and controlled loss.
Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.

Company Name - Stylist AssistantCity, State09/2012 - 07/2013

Sanitized workstations and salon equipment to reduce risk of infection.
Pre-booked future appointments to increase repeat business.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.

Skills

Cosmetology principles knowledge
Regulatory compliance
Outstanding customer service
Client consultations
Marketing understanding
Team collaboration
Shears expertise
Straight razor shaving

Facial trimming
Bald fades
Innovative hairstyling techniques
Familiar with relaxers
Color composition
Special occasion makeup application
Clean makeup application

Education and Training

Certificate: CosmetologyRegency Beauty InstituteCity08/2012

Resume Overview

School Attended

Regency Beauty Institute

Job Titles Held:

Hairstylist
Master Barber
Customer Service Coordinator
Stylist
Barber
Stylist Assistant

Degrees

Certificate : Cosmetology

Customer Service Coordinator Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes