Dedicated emergency responder and leader offering a combination of hands-on firefighting and team building skills. Accomplished in implementation of process improvements, codes, best practices, and regulations with commitment to safety and efficiency. Consummate firefighting professional and leader with more than 50 years of experience elevating emergency response functions across diverse stations. Effective in working with law enforcement and healthcare professionals in proper handling of dangerous situations. Skillful in driving efforts of up to 100 firefighters, ensuring efficiency and safety. Proven skills in designing sprinkler and fire suppression systems. Provides multifaceted support for all fire suppression needs and maintains complete compliance with N.F.P.A. standards and local codes. Detail-oriented, organized and motivated to make positive impact on personnel and property protection.
Skills
Sprinkler system design
Blueprint reading and interpretation
Mechanical design
Fire suppression
Fire prevention
Leadership
Strong interpersonal skills
Budgeting and finance experience
Crisis and emergency communications
Operations management
Program evaluation
Experience
08/2015 to 07/2021
Customer Service Associate - PlumbingOmni Hotels – San Antonio, TX,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Addressed inquiries, resolved customer issues and managed customer relations.
Consulted with customers regarding needs and addressed concerns.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
08/2002 to 05/2015
Federal Security OfficerDepartment Of Homeland Security, TSA – City, STATE,
Communicated with team members and building management via radio, telephones, computers and proprietary [Type] software.
Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Reviewed proper functioning of X-ray machines and explosive detection equipment by completing preventive maintenance requirements.
Demonstrated self-reliance by meeting and exceeding workflow needs.
01/1993 to 07/2002
Public Safety Dispatcher III - Shift SupervisorOnon. County Dept. Of Emergency Communications – City, STATE,
Appointed as Training Director
Responsible for establishing training curriculum for new equipment and computer systems for employees from seven different dispatch agencies that were merged into newly formed combined police, fire and EMS calltaking and dispatch center.
Assisted in writing new Policy and Procedure Directives for the new agency
Served as an advisor to the committee for the design and development of mobile computer terminals for police, fire and EMS agencies.
Created curriculum for newly hire employee as calltakers and dispatchers.
Transferred to the operations floor as Shift Supervisor.
Responsible for daily operations of emergency and non-emergency call taking and dispatch police, fire and EMS agencies within Onondaga County and the City of Syracuse.
Responsible for daily, monthly and annual personnel scheduling.
Performed annual evaluations of all employees in my charge.
Interaction with the public in civilian complaints and resolutions,
Interaction with police, fire and EMS agencies.
05/1997 to 05/2002
President, Owner and ManagerGalli's News & Cigars, Inc. – City, STATE,
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Administered day-to-day accounting and budget management, business development, performance metrics, and customer service.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
01/1986 to 01/1993
Fire/EMS DispatcherOnon. Cty. Dept. Of Fire Mutual Aid & Training – City, STATE,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch fire and EMS while tracking data in real-time.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Promoted to Supervising Dispatcher
04/1988 to 05/1991
Course InstructorOnondaga Community College - Fire Science – City, STATE,
Taught courses in Building Construction for the Fire Service and Fire Protection Systems to paid and volunteer firefighters.
03/1984 to 09/1989
Business OwnerJ & J Residential Sprinklers – City, STATE,
Installed residential sprinkler systems in new and existing homes in accordance with N.F.P.A. Pamphlet 13D.
1967 to 1986
VariousVarious – City, STATE,
Hired initially as designer trainee for fire protection systems. Learned drafting techniques and designed sprinkler systems for installation in new and existing structures
Spent over ten years as a designer and eventually promoted to head of the design department for a local sprinkler company.
Interpreted N.F.P.A. rules and guideline from Pamphlet 13.
Owned a residential sprinkler company for 4 years. Designed and installed sprinklers in residential homes per N.F.P.A. Pamphlet 13D.
Became a mechanical designer for several local companies such as General Electric and Filtertech Inc.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in 06/1965 to to
High School Diploma: Liverpool High School - Liverpool, NY GPA:
Expected in to to
: Fire Science Onondaga Community College - Syracuse, NY GPA:
Completed courses in Fire Service Hydraulics,Building Construction for the Fire Service, Fire Strategy and Tactics and Fire Service Management.
Activities and Honors
Was certified as a Level III EMT by New York State (expired).
Attended the New York State Fire Academy and completed courses in Fire Training Officer's Workshop I and II, Volunteer Fire Service Management and Scott Air Pack Maintenance.
Certified as a Hazardous Materials Level II Responder.
Completed the Public Safety Critical Incident Management Course at Onondaga Community College.
Attended seminars in Employee Discipline and Documentation, Dealing with Difficult People, Domestic Violence and How to Be an Effective Supervisor.
Life Member and Past Chief of the Liverpool Fire Department. Member since 1970. Held all fire line positions from Lieutenant, Captain, Deputy Chief and Chef of Department.
Charter member and co-organizer of the Onondaga County Hazardous Materials Response Team. Appointed as County Deputy Coordinator of Hazardous Materials.
Past chairman of the Onondaga County Fire Advisory Board.
Past member Of the Board of Directors of the Onondaga County Fire Chief's Association.
Presented with a Life Saving Award from Onondaga County in July 1991.
Presented with a Life Saving Medal from Liverpool Fire Department.
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