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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary

Hardworking Customer Service bringing 30+ years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History
Company Name - Customer Service AssociateCity, State02/2013 - 05/2017
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Company Name - Housekeeping InspectorCity, State06/2008 - 07/2012
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Operated [Type] equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and [Type] accidents.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Kept building entryway glass clean and polished for professional presentation.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Accepted accountability for all assigned building keys, master keys and access cards.
Company Name - Sales TelemarketerCity, State04/2005 - 06/2007
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Provided information about available products and services including membership details and purchase advantages.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Company Name - BartenderCity, State05/1997 - 08/2005
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained [Number]% compliance for inspections.
Skills
  • Sales techniques
  • Inbound and outbound calling
  • Customer support
  • Self-direction
  • Customer Service
  • Report preparation
  • Order fulfillment
  • Money handling abilities
  • Computer proficient
  • Stocking and replenishing
  • Professional telephone demeanor
  • Key holder experience
  • Data Entry
Education
05/1993Camdenton High SchoolCity, StateHigh School Diploma
05/1993Camdenton Vocational SchoolCityAssociate of Science: Health Occupations Teacher Education
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Resume Overview

School Attended

  • Camdenton High School
  • Camdenton Vocational School

Job Titles Held:

  • Customer Service Associate
  • Housekeeping Inspector
  • Sales Telemarketer
  • Bartender

Degrees

  • High School Diploma
    Associate of Science : Health Occupations Teacher Education

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