customer service associate resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Hardworking Customer Service bringing 30+ years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Sales techniques
Inbound and outbound calling
Customer support
Self-direction
Customer Service
Report preparation
Order fulfillment
Money handling abilities
Computer proficient
Stocking and replenishing
Professional telephone demeanor
Key holder experience
Data Entry
Work History
Customer Service Associate, 02/2013 - 05/2017 Macom – Nashua, NH,
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Set up bar for operation, obtained cash bank and stocked service bar.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained [Number]% compliance for inspections.
Education
High School Diploma: , Expected in 05/1993 - Camdenton High School - Camdenton, MO GPA: Status -
Associate of Science: Health Occupations Teacher Education, Expected in 05/1993 - Camdenton Vocational School - Camdenton, MO, GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.