Customer Service Associate Resume Example Rusty Skillet

CUSTOMER SERVICE ASSOCIATE

Professional Summary

Hardworking Customer Service bringing 30+ years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Rusty Skillet - Customer Service AssociateWarsaw, MO02/2013 - 05/2017

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.

Hilton - Housekeeping InspectorBranson, MO06/2008 - 07/2012

Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Operated [Type] equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and [Type] accidents.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Kept building entryway glass clean and polished for professional presentation.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Restocked room supplies such as facial tissues for personal touch with every job.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Disposed of trash and recyclables each day to avoid waste buildup.
Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Accepted accountability for all assigned building keys, master keys and access cards.

Pinnacle Group - Sales TelemarketerOsage Beach, MO04/2005 - 06/2007

Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Provided information about available products and services including membership details and purchase advantages.
Opened new accounts and documented personal, demographic and payment information in system.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Overcame objections using friendly, persuasive strategies.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Tortilla Flats Mexican Restaurant - BartenderSunrise Beach, MO05/1997 - 08/2005

Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Set up bar for operation, obtained cash bank and stocked service bar.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained [Number]% compliance for inspections.

Skills

Sales techniques
Inbound and outbound calling
Customer support
Self-direction
Customer Service
Report preparation
Order fulfillment

Money handling abilities
Computer proficient
Stocking and replenishing
Professional telephone demeanor
Key holder experience
Data Entry

Education

05/1993Camdenton High SchoolCamdenton, MOHigh School Diploma

05/1993Camdenton Vocational SchoolCamdenton, MOAssociate of Science: Health Occupations Teacher Education

Resume Overview

Companies Worked For:

Rusty Skillet
Hilton
Pinnacle Group
Tortilla Flats Mexican Restaurant

School Attended

Camdenton High School
Camdenton Vocational School

Job Titles Held:

Customer Service Associate
Housekeeping Inspector
Sales Telemarketer
Bartender

Degrees

High School Diploma
Associate of Science : Health Occupations Teacher Education

Customer Service Associate Resume Example

Resume Score: 80%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes