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Customer Service Associate Resume Example

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Candace
Holloway
Professional Summary

Enthusiastic driven, patient-oriented, experienced supervisor with 14+ years as a Licensed Practical Nurse II, who strives to contribute knowledge and passion for nursing to the benefit of a facility, its patients, and staff.

Skills
  • Leadership
  • Training and Development
  • Accreditation coordination
  • Conflict Resolution
  • Staff Supervision
  • Patient Assessments
  • EMR / EHR
  • Responding to emergencies
  • Documenting behaviors
  • Wound care specialist
  • Intravenous Therapy
  • Medication Administration
  • Infection Control Measures
  • Acute Care Expertise
  • Strong clinical judgment
  • Trauma recovery
  • HIPAA Compliance
  • ICD-9 forms
  • Fluent in Spanish
  • MS Office
  • Behavioral Health
Education
Gulf Coast State CollegePanama City, FLExpected in 2022Associate of Science: Nursing

Currently pursuing an Associate of Science Nursing degree.

Washington Holmes Technical CollegeChipley, FL08/2006Technical Certificate: Practical Nursing
  • Graduated in Top 5% of Class
Sneads High SchoolSneads, FL05/2001High School Diploma
  • Graduated in Top 10% of Class
  • Member of National Sr. Beta Club
Certifications
  • First Aid/CPR Certified
  • Intravenous placement
  • FCIC/NCIC Certified
  • Wound Care/Vac Certified
  • Jail Medical Inspector
  • Infection Control and Bloodborne Pathogens Certified
Work History
Victoria's Secret- Customer Service Associate
Panama City Beach, FL11/2019 - 01/2020
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Greeted customers entering store and promoted sales or special programs.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Skilled using cash register including processing sales discounts and refunds.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Centurion Medical Services- Senior Licensed Practical Nurse, Pharmacy Manager
Sneads, FL09/2016 - 08/2019
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Supervised other medical staff as shift charge nurse.
  • Ability to make sound and knowledgeable nursing decisions during emergencies.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Developed policies and procedures for effective pharmacy management.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Cared for over 1200 HIV+ and Psych patients each day with quality-driven support in correctional setting.
Jackson County Correctional Facility- Interim Director of Nursing
Marianna, FL04/2014 - 10/2014
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Direct day-to-day administrative and operational functions for 332-bed facility, providing guidance and leadership to over all medical employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Developed policies and procedures for effective pharmacy management.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Performed rounds to observe care and interview staff and patients.
  • Assisted Jail facility physician weekly rounds.
  • Performed all life saving measures necessary during any medical emergencies.
Gadsden County Sheriff's Office-Jail Facility- Director of Nursing
Quincy, FL01/2012 - 04/2013
  • Evaluated work performance of 4 nursing personnel to determine wage increases and implement discipline.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
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Resume Overview

Companies Worked For:

  • Victoria's Secret
  • Centurion Medical Services
  • Jackson County Correctional Facility
  • Gadsden County Sheriff's Office-Jail Facility

School Attended

  • Gulf Coast State College
  • Washington Holmes Technical College
  • Sneads High School

Job Titles Held:

  • Customer Service Associate
  • Senior Licensed Practical Nurse, Pharmacy Manager
  • Interim Director of Nursing
  • Director of Nursing

Degrees

  • Associate of Science : Nursing
    Technical Certificate : Practical Nursing
    High School Diploma

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