Customer Service Associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Professional Summary
Enthusiastic driven, patient-oriented, experienced supervisor with 14+ years as a Licensed Practical Nurse II, who strives to contribute knowledge and passion for nursing to the benefit of a facility, its patients, and staff.
Skills
- Leadership
- Training and Development
- Accreditation coordination
- Conflict Resolution
- Staff Supervision
- Patient Assessments
- EMR / EHR
- Responding to emergencies
- Documenting behaviors
- Wound care specialist
- Intravenous Therapy
- Medication Administration
- Infection Control Measures
- Acute Care Expertise
- Strong clinical judgment
- Trauma recovery
- HIPAA Compliance
- ICD-9 forms
- Fluent in Spanish
- MS Office
- Behavioral Health
Education
Gulf Coast State CollegeCityExpected in 2022Associate of Science: Nursing
Currently pursuing an Associate of Science Nursing degree.
Washington Holmes Technical CollegeCity08/2006Technical Certificate: Practical Nursing
- Graduated in Top 5% of Class
Sneads High SchoolCity05/2001High School Diploma
- Graduated in Top 10% of Class
- Member of National Sr. Beta Club
Certifications
- First Aid/CPR Certified
- Intravenous placement
- FCIC/NCIC Certified
- Wound Care/Vac Certified
- Jail Medical Inspector
- Infection Control and Bloodborne Pathogens Certified
Work History
Wawa, Inc.- Customer Service Associate
Allentown , PA11/2019 - 01/2020
Allentown , PA11/2019 - 01/2020
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Managed customer relations and customer service through daily communication and interaction.
- Greeted customers entering store and promoted sales or special programs.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Skilled using cash register including processing sales discounts and refunds.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Frontline Resource Management- Senior Licensed Practical Nurse, Pharmacy Manager
Hot Springs , SD09/2016 - 08/2019
Hot Springs , SD09/2016 - 08/2019
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supervised other medical staff as shift charge nurse.
- Ability to make sound and knowledgeable nursing decisions during emergencies.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Developed policies and procedures for effective pharmacy management.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Cared for over 1200 HIV+ and Psych patients each day with quality-driven support in correctional setting.
Community Care Of Rutherford County- Interim Director of Nursing
Mount View Estates , TN04/2014 - 10/2014
Mount View Estates , TN04/2014 - 10/2014
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Direct day-to-day administrative and operational functions for 332-bed facility, providing guidance and leadership to over all medical employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Developed policies and procedures for effective pharmacy management.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Performed rounds to observe care and interview staff and patients.
- Assisted Jail facility physician weekly rounds.
- Performed all life saving measures necessary during any medical emergencies.
Gadsden County Sheriff's Office-Jail Facility- Director of Nursing
City , STATE01/2012 - 04/2013
City , STATE01/2012 - 04/2013
- Evaluated work performance of 4 nursing personnel to determine wage increases and implement discipline.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
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Resume Overview
School Attended
- Gulf Coast State College
- Washington Holmes Technical College
- Sneads High School
Job Titles Held:
- Customer Service Associate
- Senior Licensed Practical Nurse, Pharmacy Manager
- Interim Director of Nursing
- Director of Nursing
Degrees
- Associate of Science : Nursing
Technical Certificate : Practical Nursing
High School Diploma
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