Friendly and efficient customer service associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Wawa standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Innovative customer service associate focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Cheerful and upbeat customer service associate with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Radford University Governor's School June 23-July 20, 2019
Virginia Tech Business Conference October, 2019
The National Society of High School Scholars April, 2021
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