Friendly and efficient; devoted to maximizing customer satisfaction with exceptional service and support.
Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution.
Skilled in promoting sales to increase revenue while addressing diverse issues. Innovative, focused on maintaining high levels of accuracy as well as achieving customer service and sales goals.
Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge. Dedicated, talented at processing high volumes of error-free transactions and meeting departmental goals.
Offering several years of experience in quickly resolving most issues and maximizing customer retention opportunities.
Proficient in managing conversational flow and diffusing difficult customer situations. Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
MS Office proficiency
Inbound and outbound calling
Customer relationship management
Credit card payment processing
Quality assurance controls
Customer Service Associate | 10/2020 to 01/2021Company Name - City, State
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Consulted with customers regarding Boots, Western Wear needs, addressing any type of concerns.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Documented conversations with customers to track requests, problems and solutions.
Educated customers on special pricing opportunities and company offerings.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Worked with job associates to develop customer service improvement initiatives.
Cashier | 06/2020 to 10/2020Company Name - City, State
Assisted with purchases, locating items and signing up for rewards programs.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Operated cash register, collected payments and provided accurate change.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Monitored sales events, added new merchandise and rang up purchases.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
Properly verified customer identification for alcohol or tobacco purchases.
Daycare Assistant Teacher | 01/2020 to 05/2020Company Name - City, State
Taught children foundational skills such as colors, shapes and letters.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Communicated with parents and other caregivers about child's progress and behavioral concerns.
Led reading classes for preschool-aged children to build foundational knowledge.
Read stories to children and taught painting, drawing and crafts.
Identified warning signs of emotional and developmental problems in children.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Sparked creativity and imagination by helping children discover new things each day.
Supported children's emotional and social development by adapting communication tactics for differing client needs.
Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Encouraged early literacy through read-aloud time and alphabet games.
Organized and led activities to promote physical, mental and social development.
Server | 03/2019 to 11/2019Company Name - City, State
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Collaborated with host, bus person and cook to serve up food and beverage options.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Processed customers' payments and provided receipts.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Education and Training
Pleasanton High School - - City,State | | High School Diploma05/2013
University Of Incarnate Word - - City | Some College (No Degree)Medical Assisting
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Pleasanton High School
University Of Incarnate Word
Job Titles Held:
Customer Service Associate
Daycare Assistant Teacher
Pleasanton High School - City , State | High School Diploma University Of Incarnate Word - City | Some College (No Degree)
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