LiveCareer-Resume

customer service associate resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Customer Service Associate who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Customer Service Associate who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
The University of Phoenix Phoenix Phoenix, Az Expected in B.S. : Health Administration - GPA : The University of Phoenix Phoenix, Az B.S. Health Administration( June 2013)
Walden University Minneapolis Minneapolis, Mn Expected in M.S. : Mental Health Counseling - GPA : Walden University Minneapolis, Mn M.S. Mental Health Counseling(May 2016)
Accomplishments
  • Professional and mature
  • Dedicated team player
  • Self-starter
  • Critical thinker
  • Multi-line phone proficiency
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Accurate and detailed
Experience
Cubesmart - Customer Service Associate
Haverhill, MA, 05/2011 - 05/2014
* Answers and quickly redirects up to 5 calls per minute. * Directed guests and routed deliveries and courier services. * Screened applicant resumes and coordinated both phone and in-person interviews. * Answered and managed incoming and outgoing calls while recording accurate messages. * Greeted numerous visitors, including VIPs, vendors and interview candidates. * Maintained a clean reception area, including lounge and associated areas. * Screened all visitors and directed them to the correct employee or office. * Provides customers with quality customer service. * Provides detailed knowledge about all the product costs to customers. * Assists the senior manager and head cashier in answering and fulfilling customer's queries and doubts. * Help different customers to find appropriate merchandise available in the store with complete merchandise concern. * Maintain and keep a perfect eye on the store counters, pay counters, and watching for shoplifters. * Assist management in fulfilling all customer orders and answering all questions on product availability.
Los Angeles County - Dental Specialist
Los Angeles, CA, 08/2006 - 02/2014
* Assists the dentist during treatment process by handling tools and equipment. * Handled the tasks of taking x-rays and processing the same under the instructions of the dentist. * Effectively and efficiently enters soldier's information into government dental database for the appropriate personnel to process. * Assigned the responsibility of making sure soldiers are medically cleared dentally in order to perform their duties overseas and abroad. * Works directly with physicians providing dental care for personnel, maintaining medical records and ensuring proper documentation. * Responsible for the sterilization of equipment and prepping patients for care. * Assists dentists with procedures such as teeth extraction and cleaning of military personnel. * Documents the treatment and tracking of pre-op procedures for personnel. * Process dental x-rays and review patient history. * Enter all personnel information into a dental database overseen by the government and scheduling appointments as needed for follow-up.
Rite Aid Warehouse Tuscaloosa - Forklift Driver/Stocker
City, STATE, 08/2005 - 09/2007
* Report directly to the Operations Manager. * Load materials for delivery onto trucks in cooperation with the truck drivers. * Unload and stock incoming materials from vendors. * Handle and organize all materials to minimize damage, operating forklift equipment and performing routine maintenance during down time. * Safely and neatly maintaining storage areas, entry and exit points, and all high traffic avenues of the facilities to allow for unobstructed safe passage. * Professionally and courteously assist all customers as they enter the yard for material pick-up or returns. * Maintain accountability of stock as it is loaded and unloaded for vendors in the warehouse. * Provides vendors with assistance for material pickup.
Military Experience
Army - Specialist
, 08/2006 - 02/2014
08/2006-02/2014 US Army Birmingham, Al Dental Specialist * Assists the dentist during treatment process by handling tools and equipment. * Handled the tasks of taking x-rays and processing the same under the instructions of the dentist. * Effectively and efficiently enters soldier's information into government dental database for the appropriate personnel to process. * Assigned the responsibility of making sure soldiers are medically cleared dentally in order to perform their duties overseas and abroad. * Works directly with physicians providing dental care for personnel, maintaining medical records and ensuring proper documentation. * Responsible for the sterilization of equipment and prepping patients for care. * Assists dentists with procedures such as teeth extraction and cleaning of military personnel. * Documents the treatment and tracking of pre-op procedures for personnel. * Process dental x-rays and review patient history. * Enter all personnel information into a dental database overseen by the government and scheduling appointments as needed for follow-up. 08/2005-09/ 2007 Rite Aid Warehouse Tuscaloosa, Al Forklift Driver/Stocker * Report directly to the Operations Manager. * Load materials for delivery onto trucks in cooperation with the truck drivers. * Unload and stock incoming materials from vendors. * Handle and organize all materials to minimize damage, operating forklift equipment and performing routine maintenance during down time. * Safely and neatly maintaining storage areas, entry and exit points, and all high traffic avenues of the facilities to allow for unobstructed safe passage. * Professionally and courteously assist all customers as they enter the yard for material pick-up or returns. * Maintain accountability of stock as it is loaded and unloaded for vendors in the warehouse. * Provides vendors with assistance for material pickup.
Skills
Database, Dental, Documentation, Medical Records, Scheduling, Sterilization, Answering, Associate, Cashier, Customer Service, Receptionist, Retail Sales, Drivers, Forklift, Maintenance, Operations, Operations Manager, Articulate, Clients, Etiquette, Excellent Communication Skills, Excellent Multitasker, Incoming Calls, Multi-line, Multi-line Phone, Phone Etiquette, Self-starter, Simultaneously, Team Player, Mental Health

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • The University of Phoenix Phoenix
  • Walden University Minneapolis

Job Titles Held:

  • Customer Service Associate
  • Dental Specialist
  • Forklift Driver/Stocker

Degrees

  • B.S.
  • M.S.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: