Experienced Kohl's customer service supervisor bringing 2 years of quality performance in a customer support supervisory role, 6 years as a department specialist with a leadership role, and 6 years as a sales floor associate . Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
I've been with the company for 14 years now, starting as a register associate, sales floor associate, and men's department specialist for a number of years. I've picked up much experience during these years, engaging with customers, associates, and multiple leadership roles.
I've always been technologically savvy for as long as I could remember. While still in middle school, I joined a class at my neighborhood community computer center and learned how to build a computer. In the same year, I learned the programming language HTML and began to create amateur websites. In high school, I took multiple computer classes such as web design, Visual Basic programming, and Java programming, as well as a computer aided drafting class in the field of architecture.
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