Construction Manager experienced in managing a variety of teams and projects as well as successfully finding solutions to the various challenges that arise during residential and commercial construction.
Arranged post close visits with new and existing home owners. Performed construction site post-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Led and managed resolution of all issues during post construction and warranty claims. Responded to questions warranties, repairs and projects. Acted as the liaison between home owners and contractors / sub- contractors during repairs and projects. Assigned projects and tasks to sub- contractors based on their competencies and specialties. Arranged scheduling between home owners and sub-contractors during repairs and projects. Troubleshot and assessed issues and warranty claims and repaired and closed as necessary. Maintained up-to-date knowledge of company policies and warranty procedures. Prevented and resolved claims using awareness, attention to detail and integrity. Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for resolving claims and warranty issues quickly and efficiently. Worked under strict deadlines and responded to service requests and emergency claims. Ensuring that all projects and warranty claims are completed 100% with as little visits as possible while providing 100% customer satisfaction.
Educated general contractor personnel on the quality standards throughout the construction process. Managed as large as 10 buildings and as many as 400 residential units at a time. Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Performed construction site pre-inspections and coordinated post-construction audits. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Maintained scheduling with all trades throughout span of project. Led and managed resolution of all issues during project construction and commissioning phases. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Maintained proper inventory of all hardware and materials needed for completion as well as lumber and various other building materials.
Completed continuing education classes in firefighting, rescue and emergency services including Wild Land and Fire certification, Hazmat ops/ Hazmat certification, Driver/Operation certification. Maintained supplies and materials on fire and rescue vehicles. Notified fire dispatchers of supply needs and to detail difficulties encountered. Planned, organized and directed Travis County's fire prevention policies including code enforcement, investigation, public education and permits. Developed, revised and oversaw the implementation of department rules, goals, procedures and work standards. Cooperatively and supportively interacted with coworkers and supervisors. Maintained constant public presence to enforce fire prevention laws, including city ordinances. Kept abreast of emerging trends in fire service and relevant legislations, regulations and policies. Extinguished residential, aircraft, structural, woods and automobile fires with handheld tools and equipment.
Installation of exterior residential doors. Maintained door inventory and proper installation to building code. Continually cleaned work areas and equipment. Arranged and stored materials, machines, tools and equipment. Transported materials, tools and machines to installation sites. Coordinated bids and proposals for clients prior to execution of project contract. Updated and worked with clients thorough project until completion. Stayed consistent with project schedules and plans.
EPA Hazardous Materials Technician certification
Firefighter Training Program certification
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