LiveCareer-Resume

customer service and support resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

High-energy, outgoing and detail-oriented professional who excels at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Courteous and professional with a great sense of humor.

Core Qualifications
  • Extensive phone customer service
  • Quick learner
  • Computer proficient in Windows and Mac
  • Microsoft Office proficiency
  • Verbal and written communication skills
  • Strong interpersonal skills
  • Works well as part of a team
  • Excellent with angry customers
Experience
03/2012 to 06/2015
Customer Service and Support Bgc Partners Midland, MI,
  • Local liaison between Cook Medical and medical facilities in Hawaii and Guam
  • Able to build rapport and cultivate excellent relationships with every customer
  • Create quotes and purchase orders, as well as invoices, returns and credits
  • Responsible for accounts receivable, including creating and updating customer profiles
  • Answer numerous calls and emails daily from customers regarding backorders and release dates, stock availabilities, finding and suggesting substitute items for consideration, product pricing and disputes
  • Basic research and resolution of claims issues Manage par levels of stock and emergency items
02/2012 to 03/2012
Cleaner Lhc Group Redding, CA,
  • Clean homes, vacation rentals, and offices
04/2011 to 07/2011
Office Assistant, Receptionist Benchmark Hospitality Scottsdale, AZ,
  • Answer phones
  • Make appointments
  • Input client and office data into specialized system
  • Help in cleaning of equipment and studio
  • Create fliers, postcards, advertisements, etc., for the studio
04/2009 to 04/2010
Micropropagation Laboratory Manager Vetiver Systems Hawaii City, STATE,
  • Maintain and initiate vetiver cultures for national and international sale
06/2006 to 01/2009
Micropropagation Laboratory Manager National Tropical Botanical Garden City, STATE,
  • Primary responsibility was the culture of rare and endangered native plants
  • Data entry and inventory maintenance
  • Keep track of the plants from collection to sowing, location in the greenhouse/garden, when planted, died, etc., as well as outplantings in restoration sites around the island
  • Draw up reports when requested
  • Fulfill requests for plant material and/or information from other gardens or researchers
  • Order equipment and supplies
  • Give tours of the facility to visiting researchers and students
  • Taught micropropagation to the annual internship class (history, background, theory, techniques, care)
01/2005 to 06/2005
Laboratory Technician/Student Help (virology) University Of Hawaii At Manoa City, STATE,
  • Cultured citrus and banana flower hands for genetic transformation
  • Prepare citrus leaf samples for PCR for genetic transformation
03/2004 to 01/2005
Bell Clerk Outrigger Waikiki City, STATE,
  • Handle gift amenities for guests
  • Help guests in any way possible, including suggesting restaurants and activities, calling taxis, giving directions to various locations, etc.
  • Keep track of incoming and outgoing baggage
04/2003 to 07/2003
Supervisor/Nursery Manager Kauai Community College City, STATE,
  • Independently manage the plant nurseries (weeding, pruning, watering, propagating, chemical applications, etc.)
  • Supervised high school and college level casual hires in the upkeep of the farm (10+ acres), including pruning, mowing, mulching, and laying irrigation
  • Weekly managerial duties included creating and implementing work schedules
  • Improved overall on-site aesthetics by planting and maintaining new and existing plants, both endemic, indigenous and non-native
04/2002 to 03/2003
Laboratory Technician/Student Help University Of Hawaii At Manoa City, STATE,
  • Aseptically cultured anthuriums and orchids for propagation and experimentation
  • Maintained existing cultures of anthuriums and orchids
  • Made batches of media
  • Helped in the daily maintenance of the greenhouses (removed dead and diseased plants and plant parts, fertilized, weeded, potting of orchids and anthuriums, etc.)
04/2001 to 11/2001
Laboratory Technician/Student Help University Of Hawaii At Manoa City, STATE,
  • Aseptically cultured proteas, dracaenas, and ginger for propagation
  • Made batches of media
  • Assisted my professor in his experiments (cut protea flower life, dracaena sport induction and selection, and the creation of sterile leguminous trees such as monkey pods and shower trees)
Education
Expected in 2001 to to
Bachelors of Science: Horticulture
University of Hawaii at Manoa - Honolulu, HI
GPA:

Coursework includes Microbiology, Biochemistry, and Natural Resource Management

Expected in 2008 to to
Masters of Science: Tropical Plant and Soil Sciences
University of Hawaii at Manoa - Honolulu, HI
GPA:

Masters of Science Plan A Thesis, Melicope Anisata Sterilization

Publications
Criley, R. A., M. S. Roh, M. Claire, and R. M. Manshardt. 2008. A comparison of Gardenia augusta cultivars using isozymes and RAPD markers. Acta Hortic. 766:461-468.
Skills

Accounts Receivable, Customer Service and Satisfaction, Data Entry and Analysis

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Resume Overview

School Attended

  • University of Hawaii at Manoa
  • University of Hawaii at Manoa

Job Titles Held:

  • Customer Service and Support
  • Cleaner
  • Office Assistant, Receptionist
  • Micropropagation Laboratory Manager
  • Micropropagation Laboratory Manager
  • Laboratory Technician/Student Help (virology)
  • Bell Clerk
  • Supervisor/Nursery Manager
  • Laboratory Technician/Student Help
  • Laboratory Technician/Student Help

Degrees

  • Bachelors of Science
  • Masters of Science

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