The ability to concentrate and do many different tasks at the same time. Possesses basic computer skills with the ability to easily grasp the functionality. Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations. Self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member. Retail/sales experienced Sales/money-handling experienced Analytical and problem solving skills Basic computer skills. Highly enthusiastic customer service professional with 6 years of customer interface experience.
Strong organizational skills
Active listening skills
Sharp problem solver
Top sales performer
Large cash/check deposits expert
Energetic work attitude
Customer service expert
Store maintenance ability
Markdown/promotional proceduresFocused on customer satisfaction
Management of remote employees
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Consistently generated additional revenue through skilled sales techniques.
Customer Service Agent- Supervisor July 2015 to January 2016Kennedy International Management Corp- JFK International Airport － Jamaica, NY
Supervise Employees Assisting passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
Direct passengers through Customs, Immigration, and Quarantine, as required.
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
Supervisor July 2012 to CurrentRite Aid Pharmacy － Jackson Heights, NY
Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution.
Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed by the Store Manager and/or the Assistant Store Manager.
Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager.
Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager and/or the Assistant Store Manager.
Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates, respond to any unexpected emergencies to ensure the protection of company assets.
Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable.
Cashier/ Server May 2011 to May 2016Dunkin Donuts － Flushing, NYCorrectly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Mastered Point of Sale (POS) computer system for automated order taking. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Cleaned food preparation areas, cooking surfaces, and utensils. Worked well with teammates and openly invited coaching from the management team.
School Tutor March 2008 to September 2012Queens Library East Elmhurst Branch After － East Elmhurst, NY
Assisting Pre-7 grades with various subjects.
Assisting with homework's, and projects.
Assisting with reading and writing.
High School Diploma : Math, 2012Forest Hills High School － Forest Hills, NY, Queens
Bachelor of Science : Biochemistry, PresentQueens College － Queens, NY, Queens
Bilingual-Ability to speak multiple languages, such as English, Bangla, Urdu, and Hindi.
Basic Computer Skills, Cash Register, Customer Service Experience, cycle counting, inventory, merchandising, reconciling, reporting, Store Manager, Able to lift 30 or more pounds, Cash handling,Professional and friendly, Careful and active listener, Professional and friendly Multi-tasking.