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customer service advisor upper bay technician resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. But im also a Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of all aspects, including planting, roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Working with cars and people do play a big roll in customer service advising and making sure every customer feels important and their needs are met. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.

Skills
  • Workstation Maintenance
  • Cleaning and Sanitizing
  • Detail-Oriented
  • Customer Service
  • Relationship Building
  • Inventory Management
  • Coordinating Orders
  • De-escalation Techniques
  • Time Management
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Upselling Products and Services
Work History
Customer Service Advisor/Upper Bay Technician, 06/2021 to Current
Universal Health ServicesMobile, AL,
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes, and fluid replacement diagnostic and repair techniques.
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
  • Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Learned to perform vehicle alignments and diagnose and repair suspension malfunctions to expand automotive services skill set.
  • Greeted customers and answered questions about oil changes and other services.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Kept shop areas neat, clean and free of safety hazards.
Barista /Barista Trainer, 02/2017 to Current
First TransitBoynton Beach, FL,
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Keeping up with having good customer connections and having good customer service advising.
  • Set and achieved goals for professional development and advancement.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees in groups and in one-on-one scenarios.
  • Educated coworkers and customers about new products.
Food Service Worker, 04/2016 to 02/2019
Togo's SandwichesCity, STATE,
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Sanitized dining ware and kitchen equipment according to health code standards.
Scheduling Supervisor, 02/2016 to 11/2016
Sunshine CleaningCity, STATE,
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
  • Developed and implemented scheduling policies.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Led team of 2 scheduling coordinators.
Education
Associate of Arts: , Expected in to San Jose City College - San Jose, CA
GPA:
High School Diploma: , Expected in 06/2017 to Hayward High School - Hayward, CA
GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • San Jose City College
  • Hayward High School

Job Titles Held:

  • Customer Service Advisor/Upper Bay Technician
  • Barista /Barista Trainer
  • Food Service Worker
  • Scheduling Supervisor

Degrees

  • Associate of Arts
  • High School Diploma

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