LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Advisor/Lube Technician
Please provide a type of job or location to search!
SEARCH

Customer Service Advisor/Lube Technician Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE ADVISOR/LUBE TECHNICIAN
Professional Summary

I'd say that I am a hardworking Customer Service Representative with 5-6 years of experience working with food, customers, and sales . Trained in store management and time management with extensive knowledge of how to handle and take care of customers with proven multitasking abilities. Committed to maintaining professional relationships with clients and fellow employees to increase profitability and continue to bring customers back.

I am very good at adapting quickly and handling criticism on area I need improvement on, as well as working well with other employees and building relationships with the customers to keep them satisfied. I personally like to stay on top of all store cleaning and small task in my spare time so there is less of a rush for myself at the end of the shifts. Though I can get a little scatterbrained and lose tract I am quick to pick things back up where I left off.

Even if I do not meet all of the requirements for the job if given the chance to learn I am sure i could pick it up quickly. Learning new things keeps me motivated and makes me want to work harder to reach my goals. Thank you for taking the time to review my resume and I hope to be hearing back from you!

Skills
  • Sales expertise
  • Customer Service Excellence
  • Quality Management
  • Quality assurance
  • Training and mentoring
  • Key holder experience
  • Multi-line phone talent
  • Money handling abilities
Work History
June 2020-CurrentCustomer Service Advisor/Lube Technician | Jiffy Lube | Virginia Beach, VA
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Helped average of twenty to thirty customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Managed department call volume of roughly twenty calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Described and explained details about all of our services and oil change options to inform customers and guide purchasing decisions.
July 2018-June 2020First Assistant Manager | Jimmy Johns | Virginia Beach, VA
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Monitored security and handled incidents calmly.
August 2016-June 2018Crew Member | Chickfila | Virginia Beach, VA
  • Assisted other team members to achieve goals.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Supported great dining and meal experiences for guests.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked well with teammates and accepted coaching from management team.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Operated as full-service food provider in the establishment by taking orders, preparing meals and collecting payments.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Collaborated with team members to complete orders.
Education
June 2018High School DiplomaBayside High School, Virginia Beach, VA
Certifications
  • ACE Credit Certified Specialist , Jiffy Lube - 2020
  • ACE J-Team Certified Training , Jiffy Lube - 2020
  • ACE Certified Advanced Technician , Jiffy Lube - 2021
  • Microsoft Word Document Certified , -2013
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Jiffy Lube
  • Jimmy Johns
  • Chickfila

School Attended

  • Bayside High School

Job Titles Held:

  • Customer Service Advisor/Lube Technician
  • First Assistant Manager
  • Crew Member

Degrees

  • High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Associate,-Lube-Tech,-Unloaded-resume-sample

Customer Service Associate, Lube Tech, Unloaded

Walmart

Las Vegas, Nevada

Customer-Service-Advisor-resume-sample

Customer Service Advisor

Newton Nissan of Gallatin

Gallatin, Tennessee

Lube-Technician-Jiffy-Lube-resume-sample

Lube Technician Jiffy Lube

Jiffy Lube

Graham, Washington

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.