customer service advisor resume example with 9+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Summary
Dedicated Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Skills
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Experience
Customer Service Advisor, 01/2023 to Current
Greatcall – San Diego, CA,
Greatcall – San Diego, CA,
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Reconciled accounts, posted daily entries and conducted financial analysis.
- Scheduled service repair with field technicians to handle complex, site-specific concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Consulted with customers regarding needs and addressed concerns.
- Maximized revenue by proactively building and managing key customer relationships.
- Audited customer account information to identify issues and develop solutions.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Processed payments for new orders and replacement parts to meet customer needs.
- Contacted customers to service accounts, address issues and propose new offerings.
Customer Service Representative, 10/2022 to 12/2022
Champion Home Builders – Mansfield, TX,
Champion Home Builders – Mansfield, TX,
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Responded to customer calls and emails to answer questions about products and services.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Agent, 04/2022 to 10/2022
Verizon – Whittier, CA,
Verizon – Whittier, CA,
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Responded to customer calls and emails to answer questions about products and services.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Resolved concerns with products or services to help with retention and drive sales.
Content Creator, 11/2013 to 04/2022
Tri Star Sports & Entertainment Group – Dickson, TN,
Tri Star Sports & Entertainment Group – Dickson, TN,
- Applied current editing and photography tools to tell great stories.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Developed original content using social listening and independent sources.
- Generated stories to reflect current trends and news to pull audience into website.
- Analyzed conversion and bounce rates to measure success of content.
- Created content with SEO keywords drawn from Google Analytics.
- Identified target audiences to analyze characteristics, behavior and media habits.
- Implemented strategies and tactics to grow followers on social media channels.
- Strengthened content through proofreading and editing.
Education and Training
Biblical Studies: Bible Studies, Expected in 01/2025 Liberty University - Lynchburg, VA
High School Diploma: , Expected in Jonesboro High School - Jonesboro, GA
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Resume Overview
School Attended
- Liberty University
- Jonesboro High School
Job Titles Held:
- Customer Service Advisor
- Customer Service Representative
- Customer Service Agent
- Content Creator
Degrees
- Biblical Studies
- High School Diploma
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