customer service advisor resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Meticulous Floor Technician with 8 years of commercial experience. Expert in cleaning chemistry with training in various industrial cleaning equipment use and repair. Committed to punctuality and maintaining top-notch efficiency. Always sporting a smile because life is precious and worth living.

  • Customer service excellence
  • Store maintenance
  • Conflict mediation
  • Microsoft Office expertise
  • High-energy attitude
  • Customer relations
06/2021 to Current Floor Technician Six Flags, Inc. | Oklahoma City, OK,
  • Evaluated work areas before planning flooring layout for different projects.
  • Cleared over 40 aisles and areas of trash and debris.
  • Buffed, stripped, and waxed floors without causing disruptions to business.
10/2019 to 05/2021 Landscaper Rdo Equipment Co. | Lakeside, CA,
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
02/2018 to 10/2019 Customer Service Advisor Penske Automotive Group | Surprise, AZ,
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Contacted customers to service accounts, address issues and propose new offerings.
  • Consulted with customers regarding their vehicular maintenance needs, addressing all concerns.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.
04/2015 to 01/2018 Automotive Technician Hca | Wellington, FL,
  • Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Troubleshot faults and devised successful solutions in a self-directed manner.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Conducted inspections and tests to verify safety and compliance with emissions limits.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Pursued frequent opportunities to further enhance maintenance and repair skills.
08/2011 to 03/2015 Floor Technician Sbm Management | El Segundo, CA,
  • Inspected floor surfaces to assess condition and repaired any spots, blemishes, and imperfections.
  • Vacuumed, buffed, and waxed concrete as well as wooden floors without causing disruptions to daily business.
  • Evaluated and analyzed work area and effectively planned flooring layout for future shifts.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
  • Responded punctually to requests to clean and sanitize areas after accidents and mishaps.
  • Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize all risk.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures in order to maintain a safe environment.
  • Maintained and organized a safe and clean workspace to easily find equipment and supplies.
  • Stripped, sealed, finished, and polished floors to maintain an optimal appearance at all times.
09/2007 to 07/2011 Floor Technician Company Name | City, State,
  • Vacuumed, buffed and waxed floors without causing disruptions to business.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on a daily basis.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Organized custodial closets to easily find equipment and supplies.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Education and Training
Expected in to to | Organizational Leadership Pennsylvania State University, University Park, PA GPA:

I am currently a junior majoring in organizational leadership. I take my academic career very seriously. Last semester, I made the deans list with a 4.0 gpa. The mind is a terrible thing to waste and education is a privilege, so will continue educating and betting myself in every aspect of my life until I leave this earth.

  • Phi Sigma Pi Member
  • Dean's List Honoree Spring 2020
  • Ranked in Top 10% of class
  • 4.0 GPA
  • Major in organizational leadership
Expected in 05/2012 to to Associate of Science | Volunteer State Community College, Gallatin, TN GPA:
Expected in 05/2009 to to High School Diploma | Gallatin Senior High School, Gallatin, TN GPA:

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Resume Overview

School Attended

  • Pennsylvania State University
  • Volunteer State Community College
  • Gallatin Senior High School

Job Titles Held:

  • Floor Technician
  • Landscaper
  • Customer Service Advisor
  • Automotive Technician
  • Floor Technician
  • Floor Technician


  • Some College (No Degree)
  • Associate of Science
  • High School Diploma

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