Professional and friendly, Careful and active listener, Multi-tasking, Active Learning, Data Entry, Telephone Skills, Time Management,Organizational Skills, Prioritization, 10-Key,
Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Trained staff on how to improve customer interactions. Properly directed inbound calls in phone queues to improve call flow.Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests.
Provide one-on-one counseling to campers as needed, within sight of other campers or staff.Promoting Character Development through the camping program with an emphasis on Caring, Honesty, Respect, Responsibility and Faith.Participate in the planning phase of summer camp activities Chart out activities and games that need to be introduced during summer camp Ensure that all rules are charted out prior to the beginning of summer camps Greet camp participants in a positive and upbeat manner Provide them with information on what camp activities will be taking place Chart out rules and limitations and ensure that each participant understands them Lead camping activities such as tent pitching, nature walks and games Ensure the safety and wellbeing of campers Handle group problems by employing tact in recognizing and responding to issues Guide participants in participating successfully and assisting them physically when required.
Work with customer service manager to ensure proper customer service is being delivered.Assist with placement of orders, refunds, or exchanges.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Cash checks for customers.Issue trading stamps, and redeem food stamps and coupons.Weigh items sold by weight to determine prices.Offer customers carry-out service at the completion of transactions.Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Determine charges for services requested, collect deposits or payments, or arrange for billing.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Determine charges for services requested, collect deposits or payments, or arrange for billing.Determine charges for services requested, collect deposits or payments, or arrange for billing.
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