customer service resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Expected in 05/2026 to to Bachelors | Finance Miami University, Farmers School of Business, Oxford, OH, GPA:
Expected in 05/2022 to to High School Diploma | New Albany High School, New Albany, OH, GPA:

Graduated with Honors, Distinguished Honors Award- Finance Senior Seminar

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Disciplined Finance Intern pursuing opportunity to further studies and add to hands-on financial services experience. Accomplished at performing quantitative data and producing graphs. Excellent report drafting and monthly statement analysis talents. Flexible and hardworking eager to listen, learn and support superiors.

  • Distinguished honors diploma
  • Excel
  • Budgeting
  • Stocking and replenishing
  • Financial Analysis
  • Spreadsheets
  • Leadership
Work History
08/2019 to 04/2022 Customer Service The Gund Company | Amsterdam, NY,
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Processed orders, service requests and applied information to customers.
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
03/2020 to 01/2022 Finance Intern Advanced Group | Chicago, IL,
  • Compiled comprehensive research while getting exposure into the various areas of Finance
  • Documenting my experience in a project journal and ultimately presenting my journey to the Senior Seminar Committee
  • I went on to receive The Distinguished Honors Award for my Internship in Finance
  • Participated in weekly meetings with each of my sub department heads within Finance; Financial Analytics & Planning, Asset Protection & Safety & Ecommerce
  • Experienced all areas within the Finance Department
  • Obtained valuable work experience; developed and refined my communication, writing and presentation skills
  • Received constructive feedback from my direct supervisor, learning my strengths and areas of improvement
  • Maintained accurate, up-to-date financial spreadsheets and databases fore reliable reference.
  • Identified potential cost savings through focused financial analysis.
  • Reviewed statements with staff accountants to inform corporate and individual financial planning.
  • Analyzed financial data and presented meaningful insights to senior management.
  • Built complex financial models for decision-making and forecasting.
01/2019 to 01/2022 Special Education Intern Buddy Up For Life | City, STATE,
  • Teens/Adults with Disabilities
  • Key Responsibilities: Taught basic math skills, balancing a budget, check writing, how to use money & organized field trips to 5th & Third Bank
  • Implemented behavior modification techniques to improve student social and academic performance.
  • Conducted assessments of students to determine individual needs.
  • Collaborated with other educators to develop instructional strategies.
  • Planned daily activities to keep students engaged and on track with learning goals.
  • Designed individual education plans to encourage student growth according to different learning abilities and needs.
  • Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
  • Applied proven strategies to improve students' sensory- and perceptual-motor skills.
06/2019 to 06/2021 On Our Sleeves Ambassador On Our Sleeves | City, STATE,
  • Participated in the annual marathon for Nationwide Children’s Hospital to raise money for mental health
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Spearheaded successful fundraising campaign, raising more than $10,000 in donations.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Used various social media platforms for media and blogger outreach.
  • Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.

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Resume Overview

School Attended

  • Miami University, Farmers School of Business
  • New Albany High School

Job Titles Held:

  • Customer Service
  • Finance Intern
  • Special Education Intern
  • On Our Sleeves Ambassador


  • Bachelors
  • High School Diploma

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