Excellent office management, typing, and documentation skills. Successful at managing office standards, tracking and controlling expenses. Organized and dedicated to providing exceptional customer service skills in fast-paced environments. Focused to provide outstanding customer service, communication, negotiation, and problem-solving expertise. Attention to detail, with strong multi-tasking skills and the ability to manage and perform multiple, concurrent tasks.
Self-motivated work ethics and the ability to function effectively in independent or team environments. Proven expertise in establishing rapport with team members and clients.
Ten years plus experience as a Mortgage Loan Processor and office management with a clear understanding of loan procedures, approval, and training in mortgage processes. Ability to work with people of all backgrounds and third-party vendors to clear issues and complete customer closings. Skilled in reviewing and validating personal, employment, and financial histories for loan applicants.
Reliable and self-motivated to learn, grow, and excel in office management standards.
Mortgage Law Classes, Anti Money Laundering, Fraud, Ethics, Real Estate Settlement Procedures Act (RESPA) and Truth in Lending Act (TILA) disclosures and regulations and Loan Origination. Attended and completed all classes to ensure positive results in all current Mortgage Processes.
Confident, quick thinking, resourceful, goal-oriented, and self-starting individual with over twenty years in Mortgage Loan Processing, Customer Service, Business and Office Management. I understand what it takes to professionally manage an office, perform clerical duties and provide employee training. I am proficient in problem recognition and resolution. I am dependable, trustworthy and a team player.
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