Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly adaptable to changing circumstances. An energetic and motivating team player.
*Answer calls from customers to initiate or update authorizations.
*Research to resolve authorizations that are pending approval.
*Initiate request for out of network provider's.
*Confirm insurance coverage.
*Provided customer service for newspaper customers
* Suggested additional services and products
* Researched service, and delivery issues Customer Service
* Provided customer service by phone for wireless customers
* Processed payments by phone to prevent loss of service
* Provided technical support by phone Customer Service
* Prevented store losses using awareness, attention to detail and integrity.
* Developed highly empathetic client relationships .
*Provided customer service for wireless customers
* Placed calls to provide account information,
* Worked as a team member performing cashier duties, product assistance and cleaning.
* Managed quality communication, customer support and product representation for each client.
* Called customers to obtain orders, and suggested additional products
* Submitted service, support and repair tickets
* Assisted with store inventory and sales
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