customer service Resume Example
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CUSTOMER SERVICE
Career Focus
- Highly enthusiastic customer service professional with over four years client interface experience .
- Seeking a role of increased responsibility and
authority.
providing customer and personal services including: a customer needs
assessment, meeting quality standards for services, and assisting customers by
providing information and resolving their complaints.
- Creative preschool teacher who supports all learning styles. Implements the latest trends in the early childhood curriculum.
- Extensive knowledge of developmental and behavior problems.Dedicated and focused assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
- I am a bright, witty, tenacious,energetic,talkative, sociable and articulate individual.
- I am a team player and I'm always looking to see how I can help the next person.
- I am reliable and a great listener, always seeking to contribute my knowledge to help a situation.
- I am a quick learner and can work independently as well as collaboratively.
Core Qualifications
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Work Experience
Keysight TechnologiesCambridge , MAcustomer service09/2016 to 11/2016
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Managed quality communication, customer support and product representation for each client.
- Resolved product issues and shared benefits of new technology.
- Educated customers on product and service offerings.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
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Rocketship EducationAntioch , CAsubstitute teacher07/2016 to 09/2016
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Enforce administration policies and rules governing students.
- Discuss assigned duties with classroom teachers to coordinate instructional efforts.
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
- Maintain computers in classrooms and laboratories and assist students with hardware and software use.
- Observe students' performance, and record relevant data to assess progress.
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
- Organize and supervise games and other recreational activities to promote physical, mental, andsocial development.
- Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.
Bass Pro ShopsAtlantic City , NJcashier/customer service09/2014 to 01/2015
- Assessed customer needs and responded to questions.
- Cleaned and straightened work area.
- Worked with customer service to resolve issues.
- Provided professional and courteous service at all times.
- Operated cash register with proficiency.
- Issued receipts for purchases and gifts.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Offered exceptional customer service to differentiate and promote the company brand.
- Kept the showroom clean and maintained neat, orderly product displays.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Erickson LivingCatonsville , MDCashier03/2014 to 08/2014
- Assessed customer needs and responded to questions.
- Issued receipts for purchases and gifts.
- Operated cash register with proficiency.Provided professional and courteous service at all times.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Stock shelves, and mark prices on shelves and items.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Lehigh Valley Hospital & HealthBrodheadsville , PAAssistant teacher07/2013 to 01/2014
- Read stories to the children and taught them painting, drawing and crafts.Disciplined children and recommended other measures to correct behavior.
- Carefully monitored children's play activities.
- Incorporated music and art activities to encourage creativity and expression.
- Prepare course materials such as syllabi, homework assignments, and handouts.
- Provide extra assistance to students with special needs, such as non-English- speaking students or those with physical and mental disabilities.
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Enforce administration policies and rules governing students.
- Maintain computers in classrooms and laboratories and assist students with hardware and software use.
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
- Organize and supervise games and other recreational activities to promote physical, mental, and social development.
- Conduct demonstrations to teach such skills as sports, dancing, and handicrafts.
CVSCity , STATEService Clerk (SYEP)07/2012 to 08/2012
- Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Answer questions regarding the store and its merchandise.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Inventory stock and requisition new stock.
- Ticket, arrange and display merchandise to promote sales.
- Clean shelves, counters, and tables.
WalgreensCity , STATEService Clerk (SYEP)07/2011 to 08/2011
- Responding quickly to their requests.
- Being attentive to their needs Listening carefully to what they have to say.
- Having a professional manner when talking to them.
- Being polite and helpful at all times (everyone prefers to talk to nice, pleasant people).
- Communicated directly with customers by phone, electronically or face to.
- Assist customers by providing information and resolving their complaints.
- Answer customers' questions, and provide information on procedures or policies.
- Greet customers entering establishments.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
Gregorey Bishop DaycareCity , STATEAssistant Teacher (SYEP)07/2010 to 08/2010
- Routinely picked children up from school and activities.
- Escorted children on outings and trips to local parks and zoos.
- Mailed parents quarterly educational assessments to show progression.
- Familiarized parents with center's policies, regulations, fees and curriculum.
- Supervise students' laboratory and clinical work.
- Evaluate and grade students' class work, laboratory and clinic work, assignments, and papers.
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
- Organize and supervise games and other recreational activities to promote physical, mental, and social development.
- Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.
Education and Training
GEDFeb 2015Kingsborough Community College, City, StateCommunity Service
Collection Volunteer, Toys for Tots,
2015DOI FINGERPRINTED
Skills
art, bonds, cash register, hardware, creativity, credit, debit, direction, English, drawing, Instructing, Inventory, Issue receipts, Listening, mark, Marketing, Marketing Communications, materials, Exchange, money, nice, Negotiation, painting, policies, Problem Solving, progress, speaking, Read, Sales, securities, stories, tables, teaching, telephone, phone
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Resume Overview
School Attended
- Kingsborough Community College
- DOI FINGERPRINTED
Job Titles Held:
- customer service
- substitute teacher
- cashier/customer service
- Cashier
- Assistant teacher
- Service Clerk (SYEP)
- Assistant Teacher (SYEP)
Degrees
- GED Feb 2015
2015
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