Self-directed and detail-oriented Administrative Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a variety of business environments. Highly skilled in office management, customer service, training and supervision, as well as, event planning. An expert communicator who is known for multitasking and completing assigned tasks within tight deadlines. Possesses a track record of readily adapting to change and exceeding expectations in quality. Assertive and enthusiastic with a diverse background and an unsurpassed work ethic. Seeking a position within an organization where my skills and experience will be both valued and utilized.
Areas of Expertise
Meeting & Event Planning
Payroll & Invoice Processing
Database & File Management
Financial Management & Reporting
Process Improvement & Quality Assurance
Customer Sales & Service Agent09/2016 to CurrentAir Canada
for highest metrics call volume within North America Call Center with 90.4%
CCT, avg. 8 calls per hour and above average % hold.
7 in 3rd quarter sales fiscal year 2016 with in entire company of
over 10,000 agents. Ranked number 7 in 3rd quarter sales within
entire company of over 10,000 agents.
Serves as On the Job
Training (OJT) Interim Trainee on International Travel analyzing new employee's
performance and need for improvement.
the highest level of customer service while providing customers with
information regarding flights, fares, destinations, special offers and other
Efficiently maintains up-to-date customer call records at all times.
Formulates and enforces Service Center policies, procedures and quality assurance measures.
Operating Manager/ Owner10/2011 to 05/2016Adore Beauty Supplies, LLC
Achieved all development milestones and profitability goals; Recognized for being the youngest and first female minority beauty retail supply business owner within community.
Managed the day-to-day tactical and long-term strategic activities within the business.
Hired and successfully interviewed, scheduled, trained, and coach employees to maximize performance in customer service, online revenue generation, profiting from social media algorithms, and online order processing.
Certified specialist of QuickBooks and e- commerce sales; Maintained payrolls, insurance benefits, all company business tax and sales tax, as well as employees' I-9, W-2's, and 1099's.
Drafted business plans, budgets and quarterly and semi-annual business reviews.
Medical Assistant/CEO Executive Assistant07/2011 to 02/2012Genesis Medical Clinin
Planned and initiated new customer-specific marketing solutions for Pharmacy, by
introducing new marketing program such as Home delivery and SMS prescription
Produced brand presentation, correspondence,
reports and marketing material.
Managed calendars, arranged travel, submitted
expense reports, processed invoices, and oversaw special projects for brand.
Collaborated with Clinic staff and Pharmacy to achieve higher ratio of patient to pharmacy medical
clientele/ pharmacy refills.
and conducted quarterly staff coaching per quarter, with an emphasis on HIPPA
Law and Pharmacy Standards.
Coordinated and planned all health fair, nursing homes and community activities to promote company's mission
statement and brand objectives.
Created and launched new online marketing
strategies that resulted in 35% prescription transfers increase.
QuickBooks accounting system to reflect accurate financial records.
online marketing and brought Pharmaceutical sales up by 37% for fiscal of 2011.
Office Manager05/2009 to 02/2011Vilfort Chiropractic, LLC.
Orchestrated private and MCR billing, budget management, operations, payroll, AP, and AR.
Interviewed, trained and led a comprehensive new employee training for 15 staff members for initial opening.
Introduced new and efficient accounting, financial and operational systems.
Interacted regularly with patients, providing support and expertise in areas involving insurance verification, medical billing, and managed day to day operations for two different practices.
Bachelor of Science: Business Administration2017University of Florida