Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Hardworking and reliable Retention Manager with strong ability in CRM and Auto-Alert programs. Highly organized, proactive and punctual with team-oriented mentality.
Contacted customers via the phone, email and text messages to set appointments with all types of customers ( Retail, lease, orphan and conquest) to come in and get a new vehicle when their contracts were about to expire. This also included customers that had service work done at our dealership but purchased their vehicle through a competitive dealership.
I would also try to locate good used vehicles to buy from our customers for our Certified Pre-Owned lot.
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