customer relations specialist resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Organized finance and banking professional who effectively identifies and resolves complex financial issues. Thrives in fast-paced and ever-changing business environments.
  • Financial Analysis
  • Corporate Finance
  • Financial Forecasting
  • Merger and Acquisition Investments 
  • Documents & Spreadsheets
  • Detail-Oriented
  • Analytical
  • Cash-Flow Analysis
  •  Frequent User of MS Office Package
  • Other Banking Operational Systems
Achieved 87% of 2015 business development goal set at $2.2 millions in assets.
01/2017 to Current
Customer Relations Specialist Arrive Logistics Austin, TX, USA

Currently supporting the MPS call center at the front desk - handling more than 100 calls each day mostly first servicing with and then educating customers about MetaBank's products solutions such as seasonal advance-loans, tax refunds, direct deposits as well as redirecting customer to MPS partners.

09/2014 to 03/2016
Operations Specialist II Svb Financial Group Palo Alto, CA, USA
Participated in three different units: Batch, Electronic Settlement as well as Research & Adjustments. Successfully saved the over $1 million in costs of the errors made in the branches due over encoding of checks, double payments... by quick investigations/research through multiple systems to determine best recommendable solutions to over 350 bank-branches spread in 8 states.
08/2014 to Current
Interpreter Lifespan Corporation East Greenwich, RI,
Have been providing both onsite and phone interpreting and documents translation services to/from English and five other languages/dialects. Have served a diverse clientele of both corporations and individuals in the greater Sioux Falls areas such as the City of Sioux Falls, the Court, Sioux Falls Schools District, DMV, DSS, and other business companies.
01/2012 to 07/2014
Operations Analyst Facebook Austin, TX, Nigeria

Successfully sourced long terms investments in Rwanda and other sub-Saharan African countries: completed thorough due diligence on more than seven companies, supported close two investments (Acumen Fund & Grassroot Business Fund).

Worked closely with the CEO of the KZ Noir - a subsidiary company - across all areas of the business including strategy, operations, finance and marketing.Supported due diligence, execution, and closing of $1.5mm mezzanine debt facility with Grassroots Business Fund and $1.2mm convertible debt investment with Acumen.Results: company increased average annual sales to $3.1mm from $539k, EBITDA to $126k from -$157k, and coffee production to 620MT from 373MT (66%) despite the challenging market when coffee prices fell over 65% (2012-14).

Successfully incorporated Uno Credit Inc., a new subsidiary company specializing in debts-collection in Rwanda -

2010 to 03/2012
Trade Development Officer Rwanda Development Board RDB City, STATE, Rwanda

Coordinated liaisons with external agency teams for the developed Rwanda export catalogue in the implementation process of the national export strategy which increased Rwanda's export earnings to $573mm in 2012 from $386mm in 2010 (22% CAGR).

Resourced and provided local businesses owners with international markets access information to over 100 rigorously selected business owners to compete on the international markets in a bid to boost national exports.
02/2008 to 11/2010
Business Trainer World Fair Trade Organization City, STATE,
Trained and supported over 50 disadvantaged Rwandan handicraft producer-groups, who later doubled their income within two years, enabling over 86% of their children to go to school and afford two meals a day.
Expected in 2017 to to
Master of Science: Operations Management (Currently Pursuing)
Kettering University - Flint, Michigan
Expected in 2008 to to
BBA: Finance
University of Rwanda - College of Business & Economics (CBE) - Kigali,
honors degree.
Evaluated and converted into the USA education standards by the Education Credentials Evaluators (ECE), Inc., in 2015 for the purposes of immigration, employment, further education and military in the United States of America
Reading Personal Development, Christian-Gospel; Outdoor Recreation especially Hiking; Soccer
Banking, Call center, Due Diligence on Investments, Investment Closing, Credit, Crisis Management, Documentation, Equity Investments, Fast, Finance, Fundraising, Government, Innovation, Inventory, Private Equity Investments, Acquisitions, Logistics, Marketing, Meetings, Sales, Presentations, Social Services, Trainer, Languages, CPR
Professional Affiliations/Certifications

American College Testing (USA) – National Career Readiness Certificate (NCRC), 2016

Lutheran Social Services (South Dakota, USA) – Safe Crisis Management (SCM) Certificate, 2015

American Red Cross (South Dakota, USA) – CardioPulmonary Resuscitation (CPR), 2015

Faithful Men Ministries (Dallas, TX USA) – Commissioned Minister, 2014

Acumen Organisation (New York, USA) – East African Regional Fellow 2013

Chartered Institute of Logistics and Transport (Singapore) – Certified Logistics an Transport Distribution Professional, 2011

Kenya Institute of Management (Nairobi, Kenya) – OPI Assessor (Rwanda Business Excellence Programme) 2010

Traidcraft (United Kingdom) – Certified Business Counselor, 2010 
Rwanda Academy for Leadership in Competitiveness and Prosperity (Kigali, Rwanda) – Alumni Network 2009

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Resume Overview

School Attended

  • Kettering University
  • University of Rwanda - College of Business & Economics (CBE)

Job Titles Held:

  • Customer Relations Specialist
  • Operations Specialist II
  • Interpreter
  • Operations Analyst
  • Trade Development Officer
  • Business Trainer


  • Master of Science
  • BBA

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