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Customer Relations Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I'm a hard-working man, very skilled and very experienced, I always think out of the box, I know that most of my experience is overseas, however, I assure you that I have achieved a big success in every job I worked, and I learned a great deal from every job I worked, and my record and knowledge speaks for me, I want you to know that my work experience and skills are greater than what's listed in the resume, I have owned and managed a several small businesses which aren't mentioned in the resume, kindly know that my resume is supported with certified certifications.

If I am hired in your Organization, know that I will do a great job and make a difference

Skills

- Computer

- MS office

- Leadership

- Communication

- Problem Solving

- Planning

- Fast learning

- Negotiation

- Administration

- Accounting

- Team work

- Management

- Organization

- Creativity

- Sales development

- Revenue development

- Customer service development

- Three Languages

- Poetry and article writer

- Swimming

- Weight lifting

- Cooking

Experience
Customer Relations Representative, 10/2015 to 04/2017
Yamaha Motor CorpDeerfield Beach, FL,

- Receive customer's calls

- Handle customer's complain

- Resolve customer's issue

- Manage customer's compensation

- Escalate customer's case to the HQ in the United Kingdom

- Communicate and coordinate with all the departments and sales centers to provide the best customer service

- Full access to the company's software to solve customer's issues with the fastest and highest qualifications

- Investigate customer's complain and raise a negative evaluation report about employees from all departments who mishandled customers or provided a poor customer service

Corporate Sales Manager, 05/2010 to 02/2011
International Bancshares CorpHebbronville, TX,

- Managed a corporate sales team

- Set the annual corporate sales plan

- Managed and edited the employee's time sheet

- Managed employee's trainings and performance and evaluations

- Managed the corporate sales offers and discounts

- Managed the corporate sales communications

- Managed, set and attended the Business to Business meetings, conferences and appointments

- Managed and set the corporate sales customer's contracts

- Managed and monitored the corporate sales customer's accounts

- Managed and monitored the corporate sales customer's shipments and deliveries

- Managed communications with other departments to provide the best customer service

- Managed and set the corporate sales employees weekly meetings

- Managed and solved customer's issues and employee's issues as well to provide the best performance

- Managed and prepared the weekly and monthly and annual expense and sales and inventory and financial reports

- Reported to Sales Director

Aden Head Quarter Branch Manager, 07/2003 to 12/2009
SabaFonCity, STATE,

- Managed a sales and customer service team

- Set the annual sales and customer service plan

- Managed and edited the employee's time sheet

- Managed employee's trainings and performance and evaluations

- Managed the sales offers and discounts

- Managed the branch communications

- Managed, set and attended the Business to Business meetings, conferences and appointments

- Managed the daily sales and customer service operations

- Managed and monitored customer's accounts

- Managed and monitored other departments performance in Aden region

- Tracked and reported the technical issues in Aden region to Technical Department

- Managed and monitored frenchies employees performance and trainings

- Managed communications with other departments to provide the best customer service

- Managed and set the employees weekly meetings

- Managed and solved customer's issues and employee's issues as well to provide the best performance

- Managed Aden region administration work

- Managed and monitored Aden region financial transactions with the banks

- Managed customer's financial refunds

- Managed and prepared the weekly and monthly and annual expense and sales and inventory and financial reports

- Reported to the Branches Manager

Gas Station Manager, 06/1999 to 09/2002
Soundview Service CorporationCity, STATE,

- Managed a sales and customer service team

- Managed and preformed the daily sales and customer service operations

- Managed and monitored employee's trainings and performance

- Managed and edited employee's time sheet

- Managed employee's evaluation

- Managed the gas station communications to provide the best customer service

- Managed and prepared the daily and weekly and annual sales and inventory and financial reports

- Reported to the Corporation Chair Man

Education and Training
Diploma: Russian Language, Expected in 07/1994
Moscow State University - Moscow, Russia
GPA:
High School Diploma: , Expected in 07/1993
Al Ahlya High School - Sanaa, Yemen
GPA:
: Business Administration, Expected in
Al Yemenia University - Sanaa, Yemen
GPA:
Diploma: TOEFL And Conversation, Expected in 03/1999
GALI - San Diego, CA
GPA:

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66Fair

Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Moscow State University
  • Al Ahlya High School
  • Al Yemenia University
  • GALI
Job Titles Held:
  • Customer Relations Representative
  • Corporate Sales Manager
  • Aden Head Quarter Branch Manager
  • Gas Station Manager
Degrees
  • Diploma
  • High School Diploma
  • Some College (No Degree)
  • Diploma