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Customer Relations Manager Resume Example

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CUSTOMER RELATIONS MANAGER
Summary

•Held 3 internships at prestigious companies in the entertainment industry

•Demonstrated strong social media, blogging, & wedding/event experience

•Proven leadership with extensive interpersonal communication abilities

•Willing to relocate for position if necessary

Education
Bachelor of Arts: Communications May 2014 Purdue University West Lafayette, IN GPA: GPA: 3.24/4.0

GPA: 3.2/4.0
Experience
Customer Relations Manager 04/2015 to Current Eivan's Wedding Photography & Video Productions Chicago, IL

•Identified & resolved clients issues/needs from over 35 different locations nation-wide in a prompt, professional and friendly manner

•Editor & Publisher of Eivan's website by overseeing all blog & social media content

•Proficient in Microsoft Suite applications such as Word, Excel, Outlook, PowerPoint

•Managed and completed all contracts signed by clients providing clients with updated files, and sending follow up wedding information
Communications Coordinator/ Event Assistant 02/2015 to 09/2015 On The Fly Marketing Chicago, IL
  • Responsible for branding, advertising, trade shows, company events & promotional collateral.
  • Implemented marketing plans, including product positioning, campaign strategies, & marketing strategy insights.
  • Worked with management on projects dealing with media relations, business communications, & success stories.
Disney College Program Intern - Lifeguard/Event Assistant 05/2014 to 01/2015 Walt Disney Company Orlando, FL
  • Selected to work for world's leading media/entertainment industry building strong guest relation skills, managing special events, & quickly responding to problem solving situations.
  • Helped plan/facilitate Disney's Annual Food & Wine Festival assisting world renowned chefs to create ultimate cuisine experiences.
  • Completed Corporate Communication study focusing on Disney Corporation's various daily operations of entertainment, hospitality & vacation services using multiple forms of electronic & social media.
Writer/Photographer 05/2013 to 01/2014 The LaLa West Lafayette, IN
  • Designed & created content to launch this college women's fashion & lifestyle intercampus blog to connect Universities across the U.S.
  • Contributed original blogs/ photography/ designs for individual web posts using WordPress and Photo Monkey Editor Program
  • Promoted website in multiple social media outlets such as Instagram, Twitter, Facebook, Tumbler & Pinterest to help reach 1,000 followers within 6 months.
Promotions/Marketing Intern 05/2013 to 08/2013 Cumulus Media Indianapolis, IN
  • Represented station by constantly engaging with listeners during station imaging promotions/concerts/events to help foster stations reputation & values.
  • Collaborated ideas for potential marketing items to gain followers/listeners.
  • Assisted in client meetings for planning/booking celebrity appearances & performances.
  • Managed and maintained multiple station social media outlets such as Instagram & Pinterest raising followers by 100 in less than 3 months.
News Reporter Intern 05/2012 to 08/2012 WISH-TV Channel 8 Indianapolis, IN
  • Assisted reporters daily on reporting, editing, & writing news stories.
  • Published individual news stories for WISH-TV website.
  • Experienced & knowledgeable in editing programs such as Avid, Final Cut Pro, & Photoshop.
Hostess/Special Events Assistant 05/2011 to 08/2011 The Bridgewater Club Carmel, IN
  • Overlooked inputting of restaurant and event information for Country Club members.
  • Assisted with planning, preparation, and distribution of club special events & weddings.
  • Supervised beverages/food services information & distribution on golf course & events.
  • Demonstrated ability to prioritize, problem solve, & make decision of change course of action quickly if necessary.
Interests

Purdue Athletics - Cheer Squad Member August 2010 - May 2013

Delta Gamma Sorority - Beta Iota Chapter November 2010 - May 2014

Delta Gamma Anchor Splash - Sight Philanthropy - Coach April 2011/13 Purdue Dance Marathon - Riley Children's Hospital - November 2012-2014

Food Recovery Network - Spearheaded chapter at Purdue August 2013

Member of Daughters of American Revolution - Present

Additional Information
  • Activities & Honors: Purdue University Scholarship - Arlene & Richard Fehnel Scholarship
  • All State Award - Athletic Scholarship - Indiana Cheer Association Purdue Athletics - Cheer Squad Member
  • Delta Gamma Sorority - Beta Iota Chapter
  • National Society of Daughters of American Revolution Service: Delta Gamma Anchor Splash - Sight Philanthropy
  • Purdue Dance Marathon - Riley Children's Hospital
  • Food Recovery Network - Spearheaded chapter at Purdue
Skills

Communication skills, teamwork, problem solving, perceptive adaptability, technology savvy, interpersonal relations, customer service oriented, multi-tasking abilities, deadline driven, leadership/management, editing, special events/ promotions experience, social media, fashion, Final Cut Pro, inventory, marketing plans, marketing strategy, marketing, media relations, meetings,publication, reporting, sales, TV production,

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Resume Overview

Companies Worked For:

  • Eivan's Wedding Photography & Video Productions
  • On The Fly Marketing
  • Walt Disney Company
  • The LaLa
  • Cumulus Media
  • WISH-TV Channel 8
  • The Bridgewater Club

School Attended

  • Purdue University

Job Titles Held:

  • Customer Relations Manager
  • Communications Coordinator/ Event Assistant
  • Disney College Program Intern - Lifeguard/Event Assistant
  • Writer/Photographer
  • Promotions/Marketing Intern
  • News Reporter Intern
  • Hostess/Special Events Assistant

Degrees

  • Bachelor of Arts : Communications May 2014

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