Received incoming calls from customers.
Assisted customer in enrolling into Credit Monitoring services over the phone.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Managed quality communication, customer support and product representation for each client.
Supported customers with online billing and account issues.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Supported customers having data connectivity issues.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Processed an average of 50 inbound and outbound technical support calls.
Helped customers track and ship packages, responding to an average of 50 calls per day.
Researched, resolved and followed up on customer issues.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
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