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Customer Engineer III Resume Example

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CUSTOMER ENGINEER III
Professional Summary
to secure a position in Information Technology, Customer Service, Public Relations and/or Management. Experienced [Job Title] committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
Skills
  • Windows and Linux
  • Network maintenance
  • System upgrades
  • System backups
  • Technical specifications creation
  • Remote access technology
  • Excellent communication skills
  • Enterprise technologies
Work History
Hewlett Packard EnterpriseCustomer Engineer III | San Francisco | January 2012 - January 2017
  • Experienced Information Technology Professional.
  • Areas of expertise includes Hewlett Packard Enterprise ProLiant Servers, Storage and SAN Solutions, HPE 3PAR, HPE Store Once, HPE Blade Systems and Synergy Systems, HPE Tape Library Systems, HPE Apollo Systems Arista and Aruba Support Products, HPE Virtual Connect and HPE One View.
  • Provided and delivered excellent service to all contract levels of support to small, mid-size and large enterprise HPE customers.
  • I have repaired printers, plotters, laptops, desktops, mobile devices, used imaging tools.
  • Helped on Linux, VMware, Microsoft Servers, Microsoft Office and Outlook Webmail, Lotus Notes Email, Citrix Web applications, VPN and LAN/WAN networking support.
  • Detailed oriented, team player, strong work ethic, problem solving and interpersonal skills.
  • Serviced and Supported HPE ProLiant Servers, Storage and SAN Solutions, HPE Store Once, HPE Arista and Aruba Products, HPE Tape Library Products, HPE Apollo Systems, HPE Blade Systems, and HPE 3PAR StoreServ Systems.
  • On call 24/7 support rotation to ensure resolved any hardware failures on mission critical systems and storage systems.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Established compatibility with third party software products by developing program for modification and integration.
Hewlett Packard(Resident) Desktop Support | San Francisco/Oakland | January 2007 - January 2012
  • Resident CE at Clorox and Laguna Honda Hospital).
  • Troubleshooted, repaired and assisted onsite/offsite clients with software/hardware related issues resolutions.
  • Maintained, managed desktop, laptop, printers, plotters and updated all approved HP assets.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.
  • Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.
  • Consistently met deadlines and requirements for all production work orders.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Designed and implemented new server standards for core business services.
Pomeroy IT Solutions/ Alternative Resources CorpField Support Technician | January 2003 - January 2007
  • Diagnosed, troubleshooted, and repaired client workstations printers and large system printers under the supervision of HP Project Managers.
  • Worked on IS a related project.
  • Communicated the issues and resolutions with customers to ensure their overall complete satisfaction.
  • Provided methodologies for object-oriented software development and efficient database design.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
Education
Associate of ScienceUS Navy Training Center for NATO Turkish Military AcademySan Francisco San Diego, CAElectronic Engineer
Certifications
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Resume Overview

Companies Worked For:

  • Hewlett Packard Enterprise
  • Hewlett Packard
  • Pomeroy IT Solutions/ Alternative Resources Corp

School Attended

  • US Navy Training Center for NATO Turkish Military Academy

Job Titles Held:

  • Customer Engineer III
  • (Resident) Desktop Support
  • Field Support Technician

Degrees

  • Associate of Science

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