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Customer Claims Care Agent Resume Example

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CUSTOMER CLAIMS CARE AGENT
Professional Summary

Experienced customer service agent with over 5 years of experiences in multiple industries, including retail, call center, hotel and restaruants. I have and excellent reputation in resolving problems, improving customer satisfaction and driving overall operation improvements. I am enthusiatstic and eager to contribute to team sucess through hard work, attention to detail and excellent organizational skills. I am a multi-talented and consistnently rewarded employee with a drive for business success in planning and operation improvements.

Work History
Customer Claims Care Agent, 08/2019 to 03/2020Teleperformance - Columbia, South Carolina

* Was the number one agent while still being trained

* Was promoted to an onboarding and new hire trainer within months

* Was recognized by the clients for my customer service and stats

  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled phone calls with an average of 480 seconds
Customer Service, 10/2018 to 02/2019Sportsmans Warehouse - Columbia, South Carolina
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Trained staff on operating procedures and company services.
  • Promoted available products and services to customers during service, account management and order calls.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Compiled customer feedback and recommended service delivery improvements to management.
Customer Relations, 08/2017 to 12/2018Country Inn And Suites - Cayce , South Carolina
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
Cook / Server, 01/2017 to 08/2017Big Cheese Pizza - West Columbia, South Carolina
  • Ordered and received products and supplies to stock kitchen areas.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
Education
High School Diploma, 03/2018
South Carolina Virtual Charter School - Columbia
Skills
  • Customer service and care
  • Customer care
  • Customer care standards
  • Claims investigation and research
  • Customer direction
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Resume Overview

Companies Worked For:

  • Teleperformance
  • Sportsmans Warehouse
  • Country Inn And Suites
  • Big Cheese Pizza

School Attended

  • South Carolina Virtual Charter School

Job Titles Held:

  • Customer Claims Care Agent
  • Customer Service
  • Customer Relations
  • Cook / Server

Degrees

  • High School Diploma , 03/2018

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