Customer Claims Care Agent Resume Example
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CUSTOMER CLAIMS CARE AGENT
Professional Summary
Experienced customer service agent with over 5 years of experiences in multiple industries, including retail, call center, hotel and restaruants. I have and excellent reputation in resolving problems, improving customer satisfaction and driving overall operation improvements. I am enthusiatstic and eager to contribute to team sucess through hard work, attention to detail and excellent organizational skills. I am a multi-talented and consistnently rewarded employee with a drive for business success in planning and operation improvements.
Work History
Customer Claims Care Agent, 08/2019 to 03/2020Frontier Cooperative - North Bend , OR
* Was the number one agent while still being trained
* Was promoted to an onboarding and new hire trainer within months
* Was recognized by the clients for my customer service and stats
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled phone calls with an average of 480 seconds
Customer Service, 10/2018 to 02/2019Bass Pro Shops - Monroe , LA
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained staff on operating procedures and company services.
- Promoted available products and services to customers during service, account management and order calls.
- Met all customer call guidelines including service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Compiled customer feedback and recommended service delivery improvements to management.
Customer Relations, 08/2017 to 12/2018Country Inn And Suites - City , STATE
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
Cook / Server, 01/2017 to 08/2017Big Cheese Pizza - City , STATE
- Ordered and received products and supplies to stock kitchen areas.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
Education
High School Diploma, 03/2018
South Carolina Virtual Charter School - City
Skills
- Customer service and care
- Customer care
- Customer care standards
- Claims investigation and research
- Customer direction
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Resume Overview
School Attended
- South Carolina Virtual Charter School
Job Titles Held:
- Customer Claims Care Agent
- Customer Service
- Customer Relations
- Cook / Server
Degrees
- High School Diploma , 03/2018
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