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customer care specialist two resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

As part of your business, I will bring success and accuracy at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing superior performance in office support and customer service. I have extensive experience in banking industry. While being solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Attention to Detail
  • Customer Retention Strategies
  • Order and Refund Processing
  • Creative Problem Solving
  • Operations management
  • Long-term business planning and execution
  • HTML
  • Database Management
  • Effective communication
  • Time management
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • CRM Software
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Team-Oriented and Cooperative
Work History
Customer Care Specialist two, 12/2018 to Current
Office DepotKalamazoo, MI,
  • Defuse volatile customers and maintain below the companies polices escalation rate of 1.5% escalation continuously.
  • Established great rapport with empathy based customer service for everyday banking needs to technical support.
  • Provided customers with detailed information on company products, services and materials.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Identified customer desires and goals through needs-based sales tactics.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Carried out day-day-day duties accurately and efficiently.
Fraud Account Specialist, 01/2017 to 06/2018
Sykes Enterprise Capital OneCity, STATE,
  • Complied with fraud recovery and prevention on state and federal banking polices.
  • Resolved customer service issues to develop and maintain strong customer relationships.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Provided exemplary level of customer service to all individuals, including clients and company personnel.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
Operations Manager, 11/2015 to 01/2017
Johnny’s Fitness ClubCity, STATE,
  • Assisted in recruiting and maintaining members to further financial growth.
  • Worked first hand with the company owner on payroll and scheduling for staff.
  • Administered corporate marketing strategies to uphold brand uniformity.
  • Involvement and Volunteer Work Volunteer Giraffe laugh September 2018.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reviewed shift reports to understand current numbers and trends.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Education
BBA: Business Administration, Profit Management, Expected in to Boise State University - Boise, ID,
GPA:
  • Coursework in accounting, finance, marketing, human resources, information technology, and supply chain management.
  • Professional development of logical thinking and the use of technical tools directed at recognizing and solving problems that occur in the business community.
  • Minored in Non-Profit Management
  • Gained understanding with the sales process, ethical selling techniques, and digital tools. Learned to initiate and build long-term business-to-business relationships.
  • Developed analytical, problem-solving, and decision-making skills in situations dealing with complex organizations both domestic and internationally. Built upon and integrated methods acquired to examine all functional areas of the organization. Hands on experience with Kerry Hill Winery in marketing development.
  • Worked with the Lean Start Method to create a new venture based on a sustainable business model and plan. Created a tangible product and based that business model through the product life cycle from production to decline. Included team management, business model development and venture funding.
Accomplishments
  • Marketing: Professional sales Gained understanding with the sales process, ethical selling techniques, and digital tools.
  • Learned to initiate and build long-term business-to-business relationships.
  • Business: Business Polices Developed analytical, problem-solving, and decision-making skills in situations dealing with complex organizations both domestic and internationally.
  • Built upon and integrated methods acquired to examine all functional areas of the organization.
  • Hands on experience with Kerry Hill Winery in marketing development.
  • Entrepreneurship: New venture creation Worked with the lean start method to create a new venture based on a sustainable business model and plan.
  • Created a tangible product and worked through the product life cycle from production to decline.
  • Included team management, business model development and venture funding.

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Resume Overview

School Attended

  • Boise State University

Job Titles Held:

  • Customer Care Specialist two
  • Fraud Account Specialist
  • Operations Manager

Degrees

  • BBA

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