An organized, detail-oriented, and conscientious self-started, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Authorized to work in the US for any employer Experienced
Skills
Insurance verification
Program management
Training & development
First Aid/CPR
Good Telephone Etiquette
Written Communication
Problem-Solving
Decision Making
Multitasking Abilities
Flexible and Adaptable
Training and Development
Education
John Hay High SchoolStokes Blvd, Expected in 06/2012 ā āHigh School Diploma:Architecture And Design - GPA:
Work History
Bd (Becton, Dickinson And Company) - Customer Care Specialist II Woburn, MA, 04/2020 - Current
Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
Resolved concerns with products or services to help with retention and drive sales.
Verified accuracy of customer account information and updated when necessary.
Used exceptional communication to connect with customers, assess needs and present solutions.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Kept accurate records to document service actions and discussions.
Requested escalation for unresolved issues.
Explained charges, fees, terms of sales and service agreements to over 100 customers daily.
Mississippi State University (Ms) - Patient Registration, Patient and Family Services Starkville, MS, 04/2019 - Current
Is responsible for performing all tasks relative to taking the customer's information, including, but not limited to, order processing, product information, order status, order discrepancies, and customer complaints, as well as following up to ensure customer satisfaction
Answer incoming phone calls from customers, caregivers, and applicable referral sources
Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
Respond to customer questions and problems
As applicable, take walk-in orders for the receptionist
Follow upon refused orders and orders that are returned without notification with customers and referrals
Process returns or exchange of product
Contact customers to inform them of additional information or payment needed What is expected of you and others at this level:
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems
Patient Registration, Patient and Family Services, Courteously greet patients, visitors and other clients, determine their needs and direct them to the appropriate person, office or treatment area
First point of contact with ambulance and Psych patients as well
Receive patients, conduct confidential interviews, triage and register patients on computer, verifying information per registration stand of work
Complete patient consent from obtaining required signatures for every encounter and Medicare MSPQ as required
Demonstrate consistent knowledge of all information system procedures in order to accurately and efficiently perform standard work
This includes transition of patient status in the ADT system, verifying insurance eligibility, completing Medicare compliance, obtaining orders from the document imaging system, scanning necessary documents into HIM and documenting POS collections
Consistently ask, collect and post patient liability per standard work
Ensure authorizations are in place for add-on procedures, and based on insurance requirements as required by Lake Health contracts with carriers such as UHC and Kaiser for in-house patients
For tests and admissions missing the required authorization, the patient representative must follow the standard work and notify the appropriate party to obtain authorization
Maintains an environment to promote safety, efficiency and processing of patients within the work area
Provide age specific care appropriate to the age of the patient's served, by meeting their physical and emotional needs to complete the registration process
Other duties as assigned.
Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff.
Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.
Visit patients' rooms to collect insurance and financial information required for registrations.
Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
Adapted to frequent changes due to updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
State Of North Carolina - Assistant Coordinator Albemarle, NC, 12/2016 - 04/2019
Supports Programming staff in oversight and implementation of weekly evening college-prep workshops/ apprenticeships
Meets monthly with each mentee to discuss short term and long term goals, as well as discuss progress and or additional thoughts/concerns
Participates and support Friday socials and service projects, recruiting and engaging youth in weekly programming
Works closely with mentees to ensure they complete their 75 hours of volunteer work
Tracks volunteer hours, mentor/mentee meetings, grades, and OGT scores, submitting appropriate data to Program Manager monthly
Works closely with schools to collect necessary data for tracking student academic performance
As necessary, meets with studentsā teachers and counselors to address concerns and ensure follow through of plans toward growth
Ensures timely and consistent communication with studentsā families to ensure proper carry through
Builds supportive and caring relationships with youth and their families
Other administrative responsibilities as assigned.
Worked with supervisor to assess needs and determine best courses of action.
Recorded project expenses and submitted weekly reports to management.
Managed and routed approximately 50 calls appropriately per day.
Held meetings with team department and outlined goals.
Tracked records, filed documents and maintained communication between parents monthly.
Literacy Through The Arts Camp - Youth Counselor Supervisor City, STATE, 05/2008 - 06/2012
Under the direction of the Program Manager, the Youth Supervisor responsible for the daily operation of the program, including, but not limited to, personnel, activities, and general program operation and supervising staff
The Youth Counselor/Supervisor's goal is to monitor program activities to assure quality programming.
Completed staff performance evaluations, recommending improvements and recognizing success through reward systems and feedback.
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