(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

An organized, detail-oriented, and conscientious self-started, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Authorized to work in the US for any employer Experienced

  • Insurance verification
  • Program management
  • Training & development
  • First Aid/CPR
  • Good Telephone Etiquette
  • Written Communication
  • Problem-Solving
  • Decision Making
  • Multitasking Abilities
  • Flexible and Adaptable
  • Training and Development
John Hay High School Stokes Blvd, Expected in 06/2012 High School Diploma : Architecture And Design - GPA :
Work History
Bd (Becton, Dickinson And Company) - Customer Care Specialist II
Woburn, MA, 04/2020 - Current
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Verified accuracy of customer account information and updated when necessary.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Kept accurate records to document service actions and discussions.
  • Requested escalation for unresolved issues.
  • Explained charges, fees, terms of sales and service agreements to over 100 customers daily.
Mississippi State University (Ms) - Patient Registration, Patient and Family Services
Starkville, MS, 04/2019 - Current
  • Is responsible for performing all tasks relative to taking the customer's information, including, but not limited to, order processing, product information, order status, order discrepancies, and customer complaints, as well as following up to ensure customer satisfaction
  • Answer incoming phone calls from customers, caregivers, and applicable referral sources
  • Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
  • Respond to customer questions and problems
  • As applicable, take walk-in orders for the receptionist
  • Follow upon refused orders and orders that are returned without notification with customers and referrals
  • Process returns or exchange of product
  • Contact customers to inform them of additional information or payment needed What is expected of you and others at this level:
  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems
  • Patient Registration, Patient and Family Services, Courteously greet patients, visitors and other clients, determine their needs and direct them to the appropriate person, office or treatment area
  • First point of contact with ambulance and Psych patients as well
  • Receive patients, conduct confidential interviews, triage and register patients on computer, verifying information per registration stand of work
  • Complete patient consent from obtaining required signatures for every encounter and Medicare MSPQ as required
  • Demonstrate consistent knowledge of all information system procedures in order to accurately and efficiently perform standard work
  • This includes transition of patient status in the ADT system, verifying insurance eligibility, completing Medicare compliance, obtaining orders from the document imaging system, scanning necessary documents into HIM and documenting POS collections
  • Consistently ask, collect and post patient liability per standard work
  • Ensure authorizations are in place for add-on procedures, and based on insurance requirements as required by Lake Health contracts with carriers such as UHC and Kaiser for in-house patients
  • For tests and admissions missing the required authorization, the patient representative must follow the standard work and notify the appropriate party to obtain authorization
  • Maintains an environment to promote safety, efficiency and processing of patients within the work area
  • Provide age specific care appropriate to the age of the patient's served, by meeting their physical and emotional needs to complete the registration process
  • Other duties as assigned.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff.
  • Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.
  • Visit patients' rooms to collect insurance and financial information required for registrations.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Adapted to frequent changes due to updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
State Of North Carolina - Assistant Coordinator
Albemarle, NC, 12/2016 - 04/2019
  • Supports Programming staff in oversight and implementation of weekly evening college-prep workshops/ apprenticeships
  • Meets monthly with each mentee to discuss short term and long term goals, as well as discuss progress and or additional thoughts/concerns
  • Participates and support Friday socials and service projects, recruiting and engaging youth in weekly programming
  • Works closely with mentees to ensure they complete their 75 hours of volunteer work
  • Tracks volunteer hours, mentor/mentee meetings, grades, and OGT scores, submitting appropriate data to Program Manager monthly
  • Works closely with schools to collect necessary data for tracking student academic performance
  • As necessary, meets with students’ teachers and counselors to address concerns and ensure follow through of plans toward growth
  • Ensures timely and consistent communication with students’ families to ensure proper carry through
  • Builds supportive and caring relationships with youth and their families
  • Other administrative responsibilities as assigned.
  • Worked with supervisor to assess needs and determine best courses of action.
  • Recorded project expenses and submitted weekly reports to management.
  • Managed and routed approximately 50 calls appropriately per day.
  • Held meetings with team department and outlined goals.
  • Tracked records, filed documents and maintained communication between parents monthly.
Literacy Through The Arts Camp - Youth Counselor Supervisor
City, STATE, 05/2008 - 06/2012
  • Under the direction of the Program Manager, the Youth Supervisor responsible for the daily operation of the program, including, but not limited to, personnel, activities, and general program operation and supervising staff
  • The Youth Counselor/Supervisor's goal is to monitor program activities to assure quality programming.
  • Completed staff performance evaluations, recommending improvements and recognizing success through reward systems and feedback.

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Resume Overview

School Attended

  • John Hay High School

Job Titles Held:

  • Customer Care Specialist II
  • Patient Registration, Patient and Family Services
  • Assistant Coordinator
  • Youth Counselor Supervisor


  • High School Diploma

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