Customer Care Specialist Ii resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
To acquire a position within a rapidly growing company that will empower me to use organizational and team work skills in a fast paced environment. Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer Inquiries.
Polite and attentive Marketing Analyst offering excellent customer service, organization and time management skills. Skilled in coordinating agent and agency activities.
Skills
Professional and mature
Database entry
Administrative support
Advanced MS Office Suite knowledge
Team collaboration
Scheduling and calendar management
Customer service
Document editing
Tutoring and mentoring
Growth planning
Client service
Network configuration
System upgrades
Education and Training
Thomas Jefferson High SchoolDenver, COExpected in 05/1999 ā āHigh School Diploma: - GPA:
Red Rocks Community CollegeDenver, COExpected in 01/2015 ā āAssociate of Science:Sociology - GPA:
Experience
Bd (Becton, Dickinson And Company) - Customer Care Specialist II Pensacola, FL, 08/2016 - Current
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings 100% in 3 years.
Followed up on emailed or web-submitted customer inquiries within 2-5 business days.
Assistance with Flood Marketing with setup new agency codes and buy/sells.
Create users for agency and agents.
Used Salesforce and Microsoft to update customer account information.
Bd (Becton, Dickinson And Company) - Technical Support Specialist Portland, OR, 01/2015 - 05/2016
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Documented repair processes and helped streamline procedures for future technical support actions.
Multitasked across systems and applications and resolved broad range of technical issues.
Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Leveraged tools, resources and company procedures to address and diagnose problems.
Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
Updated and processed programming changes, equipment upgrades and customer and billing information.
Fifth Third Bank - Mortgage Loan Processor Hunt Valley, MD, 04/2014 - 01/2015
Managed any conditions sent from underwriting departments.
Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Checked approvals against established bank and government lending standards.
Created and completed loan submission packages.
Evaluated financial statements and contacted institutions and customers to clarify details.
Maintained complete confidentiality of all submitted information according to release guidelines.
Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
Prepared and delivered loan documents to title and escrow teams.
Worked with third-party vendors to address and clear loan closing requirements.
Checked applicant credit, personal references and employment histories.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Complied with confidentiality regulations in handling customer information.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Completed, audited and updated administrative requirements related to application and onboarding process of candidates by maintaining database systems and spreadsheets.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.