Highly enthusiastic customer service professional with 25 years client interface experience who is dedicated and motivated to maintain customer/guest satisfaction and contribute to company success. Highly developed sense of integrity and commitment to customer/guest satisfaction. Demonstrated passion for excellence with respect to treating and caring for customers and or guest.
Work in a fast paced call center booking vacation packages for both Southwest Vacations and Funjet Vacations. Book airfare, hotel and car rentals for domestic and international destinations. Take payment and assist guest with all travel needs. Work closely with all airline carriers with airfare, issuing air credits and changing air times while following each air carriers policies . Book charter, published and bulk air for all air carriers as well as hotel and any add on features. Have extensive knowledge of air reservations and policies and air penalties.
Consistently create a positive experience at the Clinique counter, representing the highest standards in the industry and reach daily sales and service goals. Have extensive knowledge of all Clinique products. Give consultation for all products, offering right products for client's skin type and coloring. Apply makeup for special events such as prom and weddings. Explain makeup techniques and how to apply all products. Achieve daily sales goals set for the counter as well as any personal sales goals. Present myself in a professional and well groomed manner and follow all Clinique's guidelines. Use Macy's My Client to establish clientele and use Clinique's 2-2-2 to establish a relationship with clients for future visits. Keep in contact with all clients for any replenishment they might need and to invite them in for special events such as bonus times.
Consistently create a positive experience at the Clinique counter, representing the highest standards in the industry and reach daily sales and service goals. Have extensive knowledge of all Clinique products. Give consultation for all products, offering right products for client's skin type and coloring. Apply makeup for special events such as prom and weddings. Explain makeup techniques and how to apply all products. Achieve daily sales goals set for the counter as well as any personal sales goals. Present myself in a professional and well groomed manner and follow all Clinique's guidelines. Follow up with all clients following Clinique's 2-2-2. Keep in touch with all clients making sure all Clinique products are working for them, inviting them in for any special events such as Gift with Visit or Gift with Purchase. Have completed I Am Clinique class. Have knowledge of other cosmetics lines in store and am able to assist those clients with their needs when a consultant is not available.
Work in high call volume call center assisting owners of Starwood Vacation Ownership's 19 resorts in all aspects of their ownership. Book resort reservations for their home resort or one of Starwood's 19 resorts. Educate owners of all uses of their ownership including use of external exchange companies. Take payment of annual fees and help solve any issues with their ownership.
Worked in Disney's reservation call center booking guest stays at all Disney Resorts using extensive knowledge of all resorts and parks. Booked reservations for all group sales and worked as inventory control specialist. Worked at Disney Cruise Lines Reservations Center booking cruise reservations for all Disney Cruise Ships. Assigned cabins booked dining reservations while aboard ship and booked any joint stays for cruise reservations and Disney resort stays. Was a Merchandise Hostess at several Disney Merchandise locations as cashier dealing with large amounts of cash transactions each day. Worked as cashier, and stocking of Disney merchandise. Followed Disney's Merchantainment guidelines as a hostess. Was a Vacation Planner assisting Disney guest in purchasing the best fit ticket for their stay at the Walt Disney World Theme Parks using my extensive knowledge of all of Walt Disney World. Used Disney's sales process to up sell guest into right fit ticket. Worked in group sales fulfilling all group sales orders. Was a trainer training all new Vacation Planner cast members. Was on opening crew for Disney's Animal Kingdom as head trainer for all Vacation Planners, setting up vacation planner work location, creating the operating guidelines for area. Trained all incoming cast members for opening day. Was top sales cast member as Vacation Planner for all four Theme Parks and received cast member of the month several times. Worked on the Walt Disney World Railroad as a train engineer, operating 100 year old steam trains. Received extensive knowledge of train's boiler system as fireman and operating train as engineer. Followed all safety procedures to maintain a safe and enjoyable ride for all guest. Have extensive knowledge of all train operations including whistles, changing and setting of tracks. At all work locations maintained Disney's high standard of customer service.
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