LiveCareer-Resume

customer care specialist resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a highly motivated self-starter seeking a position that will utilize my 35 + years of customer service and professional office skills and experience in multiple fields of business, while seeking opportunities for further growth. Customer-oriented care coordinator with stellar customer satisfaction record. Talented at conducting customer account research, fulfilling requests and rectifying data and billing errors. Strong organizational, management and interpersonal skills. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in healthcare industry roles with high-volume customer demands.

Skills
  • Customer service excellence
  • Payment processing
  • Service support
  • Quality Assurance
  • Customer relations
  • Data evaluation
  • Data entry
  • Inbound and Outbound Calling
  • High-energy attitude
  • Office equipment proficiency
  • Microsoft Office proficiency
  • Freight operations
Experience
07/2014 to Current Customer Care Specialist Nw Exterminating Co | Homewood, AL,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Resolved billing and service issues for [Employee Medical Health Plan or Service] customers.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Used Cerner Millenium, HealthXNet, IDX and Spice CSM web based systems to manage customer accounts and information.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Processed customer account changes with proprietary software.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
01/2012 to 01/2014 Administrative Assistant Wipfli Llp | Philadelphia, PA,
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.

Prepared packages for shipment by generating packing slips and setting up courier deliveries.

  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
07/2010 to 07/2011 Customer Service Representative/Registrar Coordinator Boy Scouts Of America | City, STATE,
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
08/2006 to 01/2009 Data Entry Clerk/File Maintenance Clerk State Of New Mexico/DOH | City, STATE,
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Compiled data from source documents prior to data entry.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
Education and Training
Expected in to to | Liberal Arts And General Studies Central New Mexico Community College (No Degree), Albuquerque, NM GPA:
Expected in to to | Tourism And Travel Services Marketing Operations Harold Washington College (Certificate Program)), Chicago, IL, GPA:
Expected in to to | Musical Theater San Diego State University (No Degree), San Diego, CA GPA:
Expected in to to | Musical Theatre Boston University (No Degree), Boston, MA GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Multiple recognitions for Customer Service from 2018 - 2020
  • Recognized as Employee of the Year in 2018 for outstanding performance and team contributions.
Activities

Lead Vocalist - SWAG and Los Radiators since 2010

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Resume Overview

School Attended

  • Central New Mexico Community College (No Degree)
  • Harold Washington College (Certificate Program))
  • San Diego State University (No Degree)
  • Boston University (No Degree)

Job Titles Held:

  • Customer Care Specialist
  • Administrative Assistant
  • Customer Service Representative/Registrar Coordinator
  • Data Entry Clerk/File Maintenance Clerk

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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