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customer care specialist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills
  • Customer Service Excellence
  • Understanding Customer Needs
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Customer Service
  • Issue and Complaint Resolution
  • Transaction Processing
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Customer Account Management
  • Pest Identification
  • Dedicated and Driven
  • Safety Protocols
  • Reporting and Documentation
  • Sales Monitoring
  • Team Leadership
  • Work Planning and Prioritization
  • Scheduling and Coordinating
Experience
Customer Care Specialist, 11/2019 - Current
Ace Hardware Maryland Heights, MO,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Delivered customer support to high call load each shift.
  • Processed customer account changes with proprietary software.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Exceeded company productivity standards on consistent basis.
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
  • Maintained knowledge and adhered to state rules and regulations.
  • Met with customers at residences and places of business to check on pest and rodent situations.
  • Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
  • Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
  • Utilized appropriate protective gear and equipment during application.
  • Identified infestations and isolated sources with physical inspections of premises.
  • Set mechanical traps, baits and glue boards to remove pests from interior areas.
  • Identified pest issues, placed traps and bait and removed dead pests after extermination.
  • Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
  • Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
  • Inspected facilities to determine infestation source and appropriate treatment.
  • Recognized for consistent quality service and efficiency.
  • Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
  • Estimated costs, collected payments and issued receipts to keep financial and client account accurate.
  • Inspected homes for termites for free to increase company exposure and business leads.
  • Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
  • Measured dimensions of areas requiring treatment.
  • Used brooms and rakes to remove debris and enhance effectiveness of chemical applications.
Assistant Manager, 04/2019 - 11/2019
Parkway Philadelphia, PA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Cashier, 01/2017 - 03/2019
Northern Tool Lewisville, TX,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Used suggestive selling techniques to promote add-on sales.
Cashier, 04/2016 - 09/2016
Northern Tool Macon, GA,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
Education and Training
High School Diploma: , Expected in 06/2017
-
Edisto High School - Cordova, SC
GPA:
Status -

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Resume Overview

School Attended

  • Edisto High School

Job Titles Held:

  • Customer Care Specialist
  • Assistant Manager
  • Cashier
  • Cashier

Degrees

  • High School Diploma

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