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customer care specialist resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service, health care, and even warehouse industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated to consistently surpassing customer service goals with unparalleled support for every customer care need. Effectively manage both incoming and outgoing calls, remote requests and letters by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers supporting customers.

Skills
  • Documentation and reporting
  • Scheduling
  • Customer Service Excellence
  • Payment processing
  • Inbound Customer Service
  • Money handling abilities
  • Complaint resolution
  • Recordkeeping strengths
  • Staff education and training
  • Order fulfillment
  • Retail store support
  • Sales expertise
  • Customer Complaint Resolution
  • Billing Inquiries
  • Warehousing functions
Work History
10/2020 to Current Customer Care Specialist Quench Usa | Portland, OR,
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Documenting customer data
  • Problem solving
  • Typing skills

09/2020 to 10/2020 Warehouse Worker Adt Security Services, Inc | Wall, NJ,
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Manually transported warehouse materials weighing up to 75 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
08/2020 to 10/2020 Direct Support Professional Ibero-American Action League, Inc. | Rochester, NY,
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Supervised daily activities and provided assistance when needed.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
11/2017 to 08/2020 Shift Leader Rubio's Restaurants, Inc. | Clovis, CA,
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Tracked daily production, inventory usage and any notable incidents on behalf of [Job title]s to support operational planning and strategic decision making.
Education
Expected in 06/2018 to to High School Diploma | Wirt-Emerson, Gary,Indiana, GPA:
Expected in 05/2024 to to | Medical Assisting Indiana University Northwest, Gary, IN GPA:

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Resume Overview

School Attended

  • Wirt-Emerson
  • Indiana University Northwest

Job Titles Held:

  • Customer Care Specialist
  • Warehouse Worker
  • Direct Support Professional
  • Shift Leader

Degrees

  • High School Diploma

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