Patient Customer Service Representative offers 9-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Customer service excellence
Inbound and Outbound Calling
Microsoft Office expertise
High-energy attitude
Customer support
Experience
11/2020 to Current
Customer Care SpecialistWeir Group – Us183 - Esco - Elko - Elko, NV,
Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Documented conversations with customers to track requests, problems and solutions.
Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Followed up on emailed or web-submitted customer inquiries within standard response times.
Supervised and motivated customer service teams to maximize business performance.
Shared detailed information regarding options to help customers make decisions.
10/2019 to 10/2021
Business Development SpecialistFcci Insurance Group – Richmond, VA,
Developed relationships with potential clients to gain momentum for account development opportunities.
Provided assistance to prospective clients to encourage high level of customer service.
Partnered with team members in other business functions to establish best possible solutions.
Maintained professional attitude and environment to set example for internal and external organizations.
Set monthly goals for sales and marketing teams and provided resource support.
Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
Stayed current on company products and services to provide top-notch expertise to customers.
Created and improved business pipeline using cold and warm techniques.
Prompted customers to switch from competitor products by identifying and filling gaps.
09/2015 to 03/2019
Member Service RepresentativeMass Bay Credit Union – Quincy, MA,
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Offered exceptional customer service to differentiate and promote company brand.
Reviewed customer account information to determine current issues and potential solutions.
Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Boosted revenue by listening to customer needs and proposing targeted options.
Educated clients on how to conduct transactions with convenient online solutions.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
09/2013 to 09/2015
Customer Service RepresentativeNew York Life – Louisville, KY,
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