Customer Care Specialist Resume Example Humana Insurance

CUSTOMER CARE SPECIALIST

Summary

Security Guard equipped with an excellent memory and awareness of surrounding people, events and facilities. Exercises sound judgment during crisis and emergency situations with excellent communication skills who consistently maintains detailed logs of important events.

Highlights

CCTV surveillance

Screening wands

Criminal records searches

Report writing

First Aid and CPR certified

Background checks

Correctional Defense Tactics

Experience

Customer Care Specialist09/2014 to 01/2015Humana InsuranceIrving, TX

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Non Commissions Security Officer10/2013 to 07/2014G4S SecurityDallas, TX

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Answer alarms and investigate disturbances.
Circulate among visitors, patrons, or employees to preserve order and protect property.
Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.

Correctional Officer07/2012 to 07/2013J.Dawson State JailDallas, TX

Conduct head counts to ensure that each prisoner is present.
Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.
Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
Inspect mail for the presence of contraband.
Guard facility entrances to screen visitors.
Maintain records of prisoners' identification and charges.
Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.
Take prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, or airport.
Serve meals, distribute commissary items, and dispense prescribed medication to prisoners.
Counsel inmates and respond to legitimate questions, concerns, and requests.
Drive passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals, and work sites.
Investigate crimes that have occurred within an institution, or assist police in their investigations of crimes and inmates.
Arrange daily schedules for prisoners including library visits, work assignments, family visits, and counseling appointments.
Sponsor inmate recreational activities such as newspapers and self-help groups.
Conduct head counts to ensure that each prisoner is present.

Assistant Manager07/2011 to 04/2012Dallas Independent School DistrictDallas, TX

Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and staff.
Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
Develop pricing strategies, balancing firm objectives and customer satisfaction.
Compile lists describing product or service offerings.
Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.
Select products or accessories to be displayed at trade or special production shows.
Maintain products in stock room and inventory products.

Administrative Assistant01/2008 to 05/2011A Chain Of EventsDallas, TX

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Answer phone calls and direct calls to appropriate parties or take messages.
Greet visitors and determine whether they should be given access to specific individuals.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Open, sort, and distribute incoming correspondence, including faxes and email.
Prepare responses to correspondence containing routine inquiries.
Prepare agendas and make arrangements, such as coordinating catering for different events, and setting up and breaking down for various events.

Technology Assistant07/2006 to 05/2010Dallas Independent School DistrictDallas, TX

Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
Develop, document and revise system design procedures, test procedures, and quality standards.
Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.
Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.
Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.
Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
Assess the usefulness of pre-developed application packages and adapt them to a user environment.
Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering.
Specify inputs accessed by the system and plan the distribution and use of the results.
Determine computer software or hardware needed to set up or alter system.

Education

Associates: ScienceMay 2013El Centro Community CollegeDallasTXScience

High School DiplomaMay 2010Skyline High SchoolDallasTX

Interests

Achievements * Who's Who Among High School Students 2008-2009, 2009-2010 GEICO poster contest winner 2002 Volunteer Experience * Center Of Hope Homeless Shelter (Dallas, TX) - (2009-2011) Union Gospel Men's Shelter (Dallas, TX) - (2008-2011) Martin Luther King Jr. Community Center volunteer (Dallas, TX)- ( 2004-2006)

Additional Information

Additional Skills Achievements * Who's Who Among High School Students 2008-2009, 2009-2010 GEICO poster contest winner 2002 Volunteer Experience * Center Of Hope Homeless Shelter (Dallas, TX) - (2009-2011) Union Gospel Men's Shelter (Dallas, TX) - (2008-2011) Martin Luther King Jr. Community Center volunteer (Dallas, TX)- ( 2004-2006)

Skills

Photoshop, advertising, PageMaker, Basic, billing, bookkeeping, oral, hardware, counseling, clients, customer satisfaction, data modeling, database, doors, email, faxes, fax machines, financial statements, general office duties, hiring, Inspect, insurance, inventory, Prepare invoices, letters, marketing strategy, marketing, market, Serve meals, Access, Excel, mail, money, PowerPoint, windows, window, Microsoft Word, weapons, newspapers, personnel, copiers, police, policies, pricing strategies, quality, Read, Maintain records, recording, sales, spreadsheet, structured analysis, switchboard, system design, take messages, telephone, phone, word processing, written, articles

Resume Overview

Companies Worked For:

Humana Insurance
G4S Security
J.Dawson State Jail
Dallas Independent School District
A Chain Of Events

School Attended

El Centro Community CollegeDallasTX
Skyline High SchoolDallasTX

Job Titles Held:

Customer Care Specialist
Non Commissions Security Officer
Correctional Officer
Assistant Manager
Administrative Assistant
Technology Assistant

Degrees

Associates : Science May 2013
High School Diploma May 2010

Customer Care Specialist Resume Example

Resume Score: 90%

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