customer care specialist resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Was self employed for more than 25 years before my company closed in December 2020. Enjoyed being a stay at home mom of one son. which is now 21 years old. Felt in 2020 it was time to get back into the workforce.
My biggest strength is great customer service.!
Skills
Issue and Complaint Resolution
Customer Data Confidentiality
Upbeat and Positive Personality
Upselling Products and Services
Responding to Difficult Customers
Understanding Customer Needs
Customer Service
Customer Service Excellence
Building Customer Trust and Loyalty
Experience
Customer Care Specialist, 05/2021 - Current Abb Ltd – Rapid City, SD,
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Responded and assisted customers with account inquiries and updates.
Reconciled cash and checks against computer records at end of shift.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Maintained confidentiality of bank records and client information.
Substitute Teacher, 01/2019 - 01/2022 The Tjx Companies, Inc. – Jeffersonville, OH,
Substitute teacher Kindergarten thru High School.
Assistant Store Manager, 10/2020 - 05/2021 Premier Designs Jewelry – City, STATE,
Answered customer questions and addressed problems and complaints in person and via phone.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Self Employed , 06/1996 - 12/2020 Company Name – City, State,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Stayed up to date on company products and services to support sales objectives.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Provided excellent service to customers through active engagement, direct eye contact and listening skills.
Trained and coached new jewelers on policies and customer service techniques.
Planned monthly and quarterly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Education and Training
Dental Asst. Program : Dental Assisting, Expected in 05/1990 - Chattanooga College - Med. & Dental Tech Careers - Chattanooga, TN GPA: Status -
: Marketing, Expected in 05/1988 - Cleveland State Community College - Cleveland, TN GPA: Status -
High School Diploma: , Expected in 05/1987 - Bradley High School - Cleveland, TN, GPA: Status -
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