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Customer Care Specialist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Customer Care Specialist bringing 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Skills
  • Documentation and reporting
  • Customer Complaint Resolution
  • First Call resolution
  • Inbound Customer Service
  • Shipping procedures understanding
  • Spreadsheet management
  • Time management
  • Clear oral/written communication
  • Customer Service Excellence
  • Product Knowledge; New Product Information
  • Customer Relationship Management
  • Process improvement
  • Employee training and development
  • Relationship building
  • Multi-line phone proficiency; Professional telephone demeanor
  • Technical Support
Education
Central Community High School Breese, IL, Expected in 05/1996 High School Diploma : - GPA :
Southwestern Illinois College Belleville, IL Expected in : Nursing Education - GPA :

Completed 3 semesters of ADN program as well as all prerequisites.

Accomplishments
  • Five time recipient of BRAVO awards for exceptional service to an external customer.
  • Created multiple training documents detailing proper procedure for handling certain situations.
  • Assisted in the training of new associates and served as a Subject Matter Expert in my department.
  • Participated on multiple committees to improve associate retention.
  • Resolved product issue through consumer testing. Working closely with consumers and our quality assurance department I was able to facilitate changes to products to meet consumer needs.
Work History
Rollins, Inc - Customer Care Specialist
Plattsburgh, NY, 04/2015 - 07/2020
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Directed customers to appropriate departments for additional support.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Accurately tracked and recorded all customer interactions in CRM platform.
  • Provided customers with detailed information on company products, services and materials.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Exceeded 90% quality goal by carefully applying scripts and personal knowledge to address and correct problems.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Verified accuracy of customer account information and updated when necessary.
Aramark Corp. - Deli Worker
Winston Salem, NC, 07/2014 - 04/2015
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Cooked batches of food according to standard recipes.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
Salvation Army Usa - General Production Worker
Glendale, NY, 04/2013 - 08/2013
  • Inspected finished products for quality and adherence to customer specifications.
  • Verified part Numbers and placed parts in appropriate shipping containers.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Followed outlined specifications to implement effective assembly plans.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
  • Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift.
  • Put hazardous materials in properly marked containers to avoid injuries or contamination.
Southern Illinois Community Support Services - Direct Support Professional
City, STATE, 08/2010 - 09/2011
  • Consulted with different healthcare disciplines to offer important mental health support to disabled patients.
  • Updated patient files with current information about vitals, behaviors and other data relevant to medical treatment planning.
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Supervised daily activities and provided assistance when needed.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.

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Resume Overview

School Attended
  • Central Community High School
  • Southwestern Illinois College
Job Titles Held:
  • Customer Care Specialist
  • Deli Worker
  • General Production Worker
  • Direct Support Professional
Degrees
  • High School Diploma