Customer Care Specialist Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Customer Care Specialist bringing 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

  • Documentation and reporting
  • Customer Complaint Resolution
  • First Call resolution
  • Inbound Customer Service
  • Shipping procedures understanding
  • Spreadsheet management
  • Time management
  • Clear oral/written communication
  • Customer Service Excellence
  • Product Knowledge; New Product Information
  • Customer Relationship Management
  • Process improvement
  • Employee training and development
  • Relationship building
  • Multi-line phone proficiency; Professional telephone demeanor
  • Technical Support
Central Community High School Breese, IL, Expected in 05/1996 High School Diploma : - GPA :
Southwestern Illinois College Belleville, IL Expected in : Nursing Education - GPA :

Completed 3 semesters of ADN program as well as all prerequisites.

  • Five time recipient of BRAVO awards for exceptional service to an external customer.
  • Created multiple training documents detailing proper procedure for handling certain situations.
  • Assisted in the training of new associates and served as a Subject Matter Expert in my department.
  • Participated on multiple committees to improve associate retention.
  • Resolved product issue through consumer testing. Working closely with consumers and our quality assurance department I was able to facilitate changes to products to meet consumer needs.
Work History
Rollins, Inc - Customer Care Specialist
Plattsburgh, NY, 04/2015 - 07/2020
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Directed customers to appropriate departments for additional support.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Accurately tracked and recorded all customer interactions in CRM platform.
  • Provided customers with detailed information on company products, services and materials.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Exceeded 90% quality goal by carefully applying scripts and personal knowledge to address and correct problems.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Verified accuracy of customer account information and updated when necessary.
Aramark Corp. - Deli Worker
Winston Salem, NC, 07/2014 - 04/2015
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Cooked batches of food according to standard recipes.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
Salvation Army Usa - General Production Worker
Glendale, NY, 04/2013 - 08/2013
  • Inspected finished products for quality and adherence to customer specifications.
  • Verified part Numbers and placed parts in appropriate shipping containers.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Followed outlined specifications to implement effective assembly plans.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
  • Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift.
  • Put hazardous materials in properly marked containers to avoid injuries or contamination.
Southern Illinois Community Support Services - Direct Support Professional
City, STATE, 08/2010 - 09/2011
  • Consulted with different healthcare disciplines to offer important mental health support to disabled patients.
  • Updated patient files with current information about vitals, behaviors and other data relevant to medical treatment planning.
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Supervised daily activities and provided assistance when needed.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Central Community High School
  • Southwestern Illinois College
Job Titles Held:
  • Customer Care Specialist
  • Deli Worker
  • General Production Worker
  • Direct Support Professional
  • High School Diploma